It’s case closed for Uber Eats which found itself in a legal battle with some of its delivery couriers in Japan. Plus, new research shows that families are the biggest users of Uber Eats and DoorDash. Read on for the scoop.
Case closed
Uber Eats has successfully reached a settlement involving two delivery couriers in its Japan division who previously filed a case against the company after the suspension of their accounts without official explanation as to why, leaving them jobless.
In May and August 2022, the complainants claimed their Uber Eats accounts got suspended or deactivated without prior warning or clear announcement. One of them was driving for Uber Eats as their primary job, so this is a big issue for them.
They inquired repeatedly, but Uber Eats reportedly only responded with “vague explanations,” such as “a violation of guidelines was confirmed,” without disclosing specific pertinent details.
It is interesting because their patience was put to the test that it was only in September 2023 when the delivery riders filed a case against Uber Eats with the Tokyo District Court, seeking around $18,000 in damages and the reactivation of their accounts.
Few months later, recently, Uber Eats agreed to pay them, but at a different amount undisclosed, marking what is believed to be historic since this is the first time the company compensated its riders for this reason.
But the case might still continue, though, according to legal experts and labor advocates who are watching closely. There are no reports yet as to whether their accounts have been restored. Considering they encountered the issue since 2022, this is bad, very bad. The Ridesharing Forum team hopes they are able to find alternative jobs.
Research shows…
Meanwhile, in other delivery news, a recent research Business Insider Africa has reported showed that most of those who order via delivery platforms like Uber Eats and DoorDash are those with kids.
In the study, 61 percent of the respondents with kids stated they order food for delivery for those services “once or multiple times a week.” Over 1,000 adults were surveyed for this research last February, leaving 40 percent of respondents categorized as having no kids at home.
“It’s not only usage in terms of frequency, but usage in terms of just sheer amount of money that’s spent as well,” the proponents of the research said.
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