Now is the perfect time to connect with Uber Eats if you’re in Netherlands, as the food delivery app, together with Thuisbezorgd, confirmed they will compensate their consumers, or customers for extra charges that have been incurred.
They are doing this in cooperation with Thuisbezorgd, a leading online food, grocery, and non-food delivery platform in the Netherlands. The authorities, the Dutch Consumers’ Association, encouraged these two companies to work on the compensation.
You’re not alone when you’ve been asked to pay unfair extra charges when you order food, and the Dutch government believes that consumers have the right to get compensation for these unfair charges.
The two companies agreed to clarify these mandatory charges, and adhere to the recommendation from the authorities. This means that millions of customers are to receive discount vouchers as compensation.
Thuisbezorgd is a popular online food delivery platform in the Netherlands where customers can order meals from their preferred restaurants and have them delivered to their doorstep. The platform offers various cuisines, convenient payment options, order tracking, and takeaway services. Similar to Uber Eats.
Customers of Thuisbezorgd who made orders through the platform between October 31st, 2022 to August 17th, 2026 are entitled to receive and get discount vouchers. Those who paid over a Euro in service fees within that period will also receive a voucher. The voucher is worth 5 Euros. On the other hand, customers who paid more than 10 Euros in service fees will receive two 5-Euro vouchers. Fair enough!
The same thing goes for Uber Eats customers who were asked to pay extra fees. If your order falls between October 1st, 2021 and September 30th, 2026, you will get vouchers, and that amount depends on how often they ordered: those who placed up to five orders are to get 10 Euros in vouchers. Those who did six to 25 orders within that period, and those who did more than 25 times will receive vouchers worth 30 Euros.
Thank you to this new policy, customers asked to shoulder mandatory costs like service costs and surcharges for small orders and packaging at the end of the order can get compensated fairly.
Research shows that Thuisbezorgd consumers were charged two to four Euros extra in hidden costs, and the company showed in their advertising that they are offering discounts when it fact, their prices are high.
Thuisbezorgd stated it had improved its disclosures following the talks, saying that after their talks with the Consumers’ Association, they have improved their transparency on their policies.
Here’s the statement from Uber Eats, on the other hand: “We appreciate the constructive discussions with the Consumers’ Association and have adjusted the way additional fees are displayed as a result, among other things.”
Sandra Molenaar, the head of the Consumers’ Association, welcomed the concrete improvements resulting from the discussions, as well as the compensation for customers. Good news, right? Share your thoughts now on RSF! Happy holidays, Merry Christmas, and Happy New Year! ‘Til then!