Don’t you feel the weirdness of being the first to approach a restaurant on food delivery apps such as Uber Eats when you’re the one paying for your orders? Fortunately, this dilemma is about to end now that the platform is allowing these restaurants to chat with customers first. Ridesharing Forum has more.
Restaurants first to chat with customers
Yesterday, Uber Eats announced it is already allowing restaurants, merchants, and partner stores to chat with customers. This way, the baddest issues with orders are prevented. This feature comes with other new updates, such as AI for enhancing the food menu pages.
With this Live Order Chat feature, restaurants are given the opportunity to message their customers on issues like confirming replacements for sold-out items, clarifying special requests, and checking on dietary or allergy preferences.
However, customers, under this feature, wouldn’t be able to initiate chats with merchants, since they only originally could message merchants if they’ve contacted them first. Interesting.
“We’re launching a new tool that lets merchants initiate chats directly with customers once an order has been received – helping to prevent issues before they arise. Live order chat can help improve order accuracy by enabling real-time communication to confirm replacements for out-of-stock items, clarify special requests, and check in on dietary or allergy preferences,” Uber Eats told the Ridesharing Forum team.
This Live Order Chat new feature is available for both deliveries and pickup orders. However, this feature will just be open after the food has been handed off to couriers or customers for pickup.
In addition, this launch comes three months after DoorDash introduced roughly the same feature as well.
Quiet food adventurers on social
This news circulated around yesterday, but until as of the time of this site’s research, there are no to few comments about this matter on social media. Are the customers not liking it? You’ll never know.
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