At least it’s not the worst of things – but it’s still bad.
Earlier this week, hundreds of Uber Eats customers reported facing service disruptions and glitches while using the app.
And, they’re not alone. Counter-checking on DownDetector, a platform that informs users whether their apps or programs are down, Uber Eats has really reported service disruptions and complaints, surging like a gush of river water during a storm at around 11 a.m. Eastern Standard Time last Monday. So, it was official after all.
Angry on social media
There’s no way for the Uber Eats users to vent out their anger upon Uber Eats or they’d be banned from the app, but to take their angst over on social media.
On X, one user said, Uber Eats down tf…,” while another wrote, “@UberEats whats going on yo now is not the time,” and another saying, “@UberEats your app has been acting up lately. DO BETTER!”
One thing is for sure: Uber Eats was acting up that day.
For a major food delivery app that even partnered with the Super Bowl 2025 American football event earlier this year, this glitch is a big issue.
Furthermore, DownDetector is like the authority of glitch reports. People refer to this site whenever they notice glitches on platforms like ChatGPT,
Uber Eats has not release their official statement regarding this matter, and it is doubtful if they ever will as it has been around two days since the conundrum.
However, Uber Eats has been sending responses to those who complained via their official online assistants via X. The message from the company stated, “Please send me a private message addressing your concern I’m assigned to assist you. Thank you.”
Still not a good response message, though.
Uber Eats welcomes Little Caesars
Wait up, so Little Caesars is not yet with Uber Eats? Somehow.
The pizza joint has partnered with a robot provider to deliver their menu via autonomous delivery robots through Uber Eats.
This service will begin in Los Angeles where Little Caesars customers may receive their orders via autonomous robots lounging along the sidewalks. Interesting!
“Little Caesars is always looking for ways to be innovative in the restaurant industry, and we are proud to partner with Serve Robotics and Uber Eats to deliver our delicious pizzas to our customers in Los Angeles,” stated Trish Heusel, the innovation executive at Little Caesars. “Partnering with Serve allows us to deliver a solution that aligns with our commitment to better service and technology-forward solutions while reducing our environmental footprint."
The robots are from Serve Robotics, which has been previously featured here on Ridesharing Forum as well. This provider of autonomous delivery robots is present not just in Los Angeles, but also in Miami, Dallas, and Atlanta.
“Delivering for a beloved national chain like Little Caesars is another opportunity for us to show how we help merchants grow and give consumers a better delivery experience,” Serve Robotics told Ridesharing Forum. “Seeing a Serve robot at your door will soon become as much of a weekly tradition as pizza night.”