Let Ridesharing Forum be clear: Denny’s isn’t mainly a burrito restaurant. The shake-up, read on.
An Uber Eats customer in Houston ordered a burrito via Uber Eats, but he got a product from Denny’s.
Denny’s is a table-service diner-style restaurant chain with over 1,000 locations in the USA, Canada, Mexico, Puerto Rico, and many other international locations.
It was founded in the 1950s as a doughnut stand in Lakewood, California, under the name Danny’s Donuts. Today, it has grown to become among the biggest full-service family restaurant chains in the North American nation.
The customer ordered a selection known as “Banda Burrito” on Uber Eats, but apparently is a ghost kitchen working under a pseudonym.
Ghost kitchens are restaurants or businesses that operate with no dining area or storefront. Therefore, these kitchens eliminate the need for front-of-house staff like servers, all the whilst offering food on apps like Uber Eats and DoorDash.
The man’s mistake has gone viral on TikTok after he shared about the shake-up. The video has already gained 17,000 views as of the time of research, expressing the same state of shock over the incident.
Commenters are saying that Denny’s actually operates several ghost kitchens across its hundreds of locations, and one of them is Banda Burrito. The restaurant’s website profile confirms that it is a delivery-only service, “a delivery and pick-up only dining experience.”
It also confirmed that it operates out of Denny’s. Well, apparently again, the mistake isn’t just with the customer, but with the entire system of restaurant ordering, since some restaurants you find around may be ghost kitchens of certain bigger restaurants.
Ghost kitchens can have up to 15 various establishments operating out of a singular commercial locations. Otherwise, there are also kitchens of this kind that are smaller in scale, with one to two various “kitchens” operating out of a pre-existing, bigger restaurant, such as Banda Burrito for Denny’s.
Drivers arrive in the kitchen, pick up food, and deliver this to customers, never seeing where they’re actually getting their food from. This system won’t matter, but what if you are not ordering food from Denny’s.
Food delivery apps mostly started partnering with these restaurants post-pandemic days. These ghost kitchens further thrived until 2022, as they limited contact with customers, had higher food margins, and technically, preparing food was made easier.
These ghost kitchens, nevertheless, were able to limit the high costs associated with operating and managing restaurants. They also help avoid expensive rental costs by sharing spaces with other ghost kitchens. And, since there are various restaurants under one commercial kitchen, these diners technically only must hire a few employees to maintain dozens of menu items. Restaurants operating under a ghost kitchen also share the same menu as that of the ghost diner.
“You’re able to order stuff you wouldn’t be able to if you just went to the restaurant,” they said. “Denny’s also has one called Burger Den, and they have a cheeseburger with marinara and mozzarella stick, and it’s so good,” another commenter wrote on the incident.