Especially if you’re really in your hunger pangs moment, and there’s no other option but to rely on ordering from Uber Eats to satiate that.
If you were in the shoes of the customer, you’d really be calling 999.
And that’s what the Uber Eats customer did. When they found out that the delivery rider arrived at their doorstep in their full form, but without their food, they didn’t hesitate calling 999. This number is the emergency phone number in the United Kingdom. Were they answered by the police? Oh yes, they were.
Here, even the gimmick of “food arrives on time, or it’s free” won’t work.
A video was released by the police showing the serious, yet funny conversation between the complainant and these authorities.
The customer was heard telling the police, “Hello, Sir. The problem is I have made an order online on the Uber Eats app, and the delivery guy is here, and he doesn’t have my food.”
The emergency call handler then responded: “Okay, then you need to bring that up with Uber Eats. Why have you called the emergency services?”
Valid point. However, the customer must be really, really couldn’t resist their hunger.
The angry customer continued, “Because I’m trying to call Uber Eats, it’s not allowing me. I have nobody else to call.”
Thought you could predict the next scenes? Not quite. The call handler from the authorities’ side told the customer they were just wasting their time.
They told the Uber Eats customer, “No caller, this is not a life or death emergency. You need to contact Uber Eats or whatever number you can find. This is not a police emergency and this will be labelled as a misuse call. Please do not dial 999 because your food is not there.”
The authorities, however, admitted that this hotline is being reached out, too, out of absurd reasons. The official is that it only works best when it’s about lives in danger, or crimes being committed.
Specifically, calls to 999 are eligible when the caller asks for updates on previous crime reports, reports crimes that are not immediately happening, reports stolen days or weeks or civil disputes, such as arguments between tenants and landlords.
But not trivial things like the delivery rider did not bring the food you ordered.
The media did not provide updates on whether the Uber Eats customer was able to claim the lost food. This is a rare occurrence for Uber Eats to send a delivery rider without the food that the customer ordered. Too weird to be serious.
Share your insights about this story. Sign up for that account today on this Ridesharing Forum website. Share this article around, too, with your family and friends!