The goal: to enhance customer experience
While foodpanda Thailand is presently in transition to be carried over to the Robinhood platform, foodpanda Cambodia is on a roll.
foodpanda Cambodia has recently signed a deal with Korea’s emart24, a globally renowned convenience store brand. The deal was officially signed in a formal ceremony held at the GIA Tower, the headquarters of the delivery platform’s Cambodian division.
“This collaboration with emart24 aligns perfectly with our mission to deliver unparalleled convenience to our app users. By combining our tech expertise with emart24’s retail excellence, customers can now seamlessly order a diverse range of food and daily essentials through the app, enjoying enhanced accessibility and convenience,” Mr. Achaya BC, the country manager of foodpanda Cambodia, told the Ridesharing Forum. “What is more, users will be able to freely indulge in their favorite late-night treats from other restaurant partners as well, effortlessly ordering and enjoying them exactly when cravings strike, anytime, anywhere.”
BC also added that this underscores the dedication of the foodpanda Cambodia team in leveraging technology for customer-centric solutions. In this partnership, the app will cater to Cambodia’s growing demand for instant and round-the-clock services.
He pointed out that Food Panda Cambodia is always ready to emphasize its commitment to providing the best for its customers, vendors, and ride partners in the country.
He recalled how in February 2025, the company launched their sub-division on Koh Rong Island, a luxury tourist destination known for its pristine beaches. This way, travelers can order their cravings while on a beach vacation.
“This strategic move highlights our mission to bridge gaps in service accessibility, even in remote locations,” he added.
Incredible opportunity
emart24 sees this as an amazing opportunity. Sengly Heng, the managing director, told the media, “We are genuinely pleased to collaborate with foodpanda in providing customers with a swift and seamless delivery experience. Thanks to foodpanda’s efficient service, customers can effortlessly enjoy freshly prepared Korean cuisine and hot coffee from emart24 in a single order.”
Heng added that this partnership demonstrates the mutual dedication of these two companies to enhancing customer convenience and contributing to improving the daily lives of Cambodians “through dependable and high-quality service.”
“[It] is a milestone in the company’s shared commitment to enhancing convenience and accessibility for customers across Cambodia,” ridesharing media stated.
Integration
With this partnership, the extensive retail network of emart24 and its product offerings can be integrated via the technology-driven ecosystem of foodpanda.
With this collaboration, customers can access the wide range of daily essentials of emart24 via the foodpanda platform, ensuring faster and more efficient services.
These joint efforts will be seen to enhance the customer experience. First, the availability of emart24’s products on the foodpanda Cambodia app will be expanded. Second, a 24/7 delivery service in Phnom Penh and Sihanoukville. These services will let customers order daily essentials anytime and anywhere, day or night, via the app.
Via the strategic collaboration with emart24, this initiative will have its goal of meeting the evolving needs of modern consumers by combining round-the-clock availability with a wide range of products in the catalogs.
Plus, there will also be exclusive promotions, saver campaigns, and bundled offers for consumers. How about that?