It’s like getting held-up with the criminal pointing a weapon at you.
Oh, what companies do to lure or trick customers into buying something they don’t want!
An Uber Eats customer took to Reddit to share how they got tricked into subscribing to Uber One after getting a free order delivery.
They were told they got a free month of Uber One, and so they weren’t charged for the delivery, but it was then they knew that there was something fishy.
Over on Reddit, the Uber Eats customer narrated how they accidentally subscribed to Uber One after clicking a free trial popup during checkout. Despite immediately backing out, the subscription activated without further confirmation. While subscribing required one click, cancellation involved navigating several menus. The customer criticized the misleading process and potential for unexpected charges.
The story was shared on Reddit’s r/MildlyInfuriating sub-Reddit.
The customer wrote, “proceeding to checkout, I clicked the place order button. First, I was met with an order confirmation screen, to which I confirmed the order was correct. Then, a second screen appeared offering me a free month of Uber One. Without even thinking, I clicked the popup… assuming it was some variation of a confirmation that my order was placed. I backed out of it, so I didn’t see any pop-ups confirming that I had subscribed. It wasn’t until afterwards that I realized I wasn’t charged for delivery on my order that I noticed something was fishy.”
They stated they if they hadn’t spotted the free delivery quick, they would have been charged continously with the subscription before they stop.
“And to unsubscribe, I had to dig through menus, and confirm multiple times that I wanted to unsub, something which I normally wouldn’t care too much about, except for the fact that they make it so easy to join the subscription, someone can do it on accident. But for literally one click of a button to be all it takes to sign me up, it just doesn’t sit right with me,” the customer added.
Commenters and Redditors were quick to sympathize with the customer, saying things like, "They are counting on you being hungry and perhaps stressed out and just clicking through and signing up by accident,” "Happened to me once and didn’t find out until I got charged. But I also didn’t notice for like two months. I got my money back through Chase so there’s that,” and “All the companies are basically trying to trick consumers legally with a ‘ha-gotcha’ moment.”
Others are pinpointing the trickery that companies show, using the hunger of customers.
“They are counting on you being hungry and perhaps stressed out and just clicking through and signing up by accident,” the commenter wrote.
Uber One is the paid subscription service of Uber, offering members perks, such as reduced delivery fees, exclusive promotions, and discounts on valid Uber Eats orders and Uber rides, subject to their location.
This subscription should be done based upon the preference of the customer, and should not be forced. What do you think should customers and companies do to avoid these incidents? Open your account now on Ridesharingforum.com to share your thoughts! ‘Til then! Merry Christmas!