Uber passenger Carla Guzman requested a ride at 4:30 a.m. on June 21 from Uber, and she was picked up by "Rachel." Rachel was supposed to drive Guzman to Philadelphia airport, a simple trip, and even a good one for Rachel, however, the trip turned out to be a ride from hell.
Guzman has sued Uber for what she claims to be a total disregard for her claim. The story goes like this:
Guzman noticed that the driver's speech was slurred and her driving as erratic. On top of this, Guzman asked her driver to take the Pennsylvania Turnpike which would make the route substantially quicker than the one Rachel was taking. Rachels reaction was aggressive as well as stating that she would be fined if she too the turnpike since she did not have an E-ZPass.
Guzman told Rachel that she would pay for the toll and fines at the Fort Washington exit, a total of $41.05. After which Rachel pulled in suddenly just passed the exit and ordered Guzman out of the car, or she would force her out. Guzman was left stranded at 4:47am in the middle of a street. Guzman then proceeded with her luggage, on foot, for over a quarter of a mile, climbing over a fence to get to a Best Western hotel where she ordered a taxi and eventually missed her flight.
Video: Montgomery County Woman Says Uber Driver Abandoned Her - NBC 10 Philadelphia
Guzman contacted Uber, and they refunded her $41, but nothing to cover her missed flight.
Uber told the press that they banned Rachel's access to the app but have not commented on the lawsuit where Guzman makes her claims against Uber.
Guzman's Lawyer, Matthew Luber told NBC10 reporters that "Time and time again, incident after incident, lawsuit after lawsuit, we are seeing sexual assaults, drivers being impaired or intoxicated, and we have yet to see any meaningful change from the company."