Last night I requested a pickup at the airport. I was with my 92 year old Mom who was using an airport wheelchair and I had to push her and carry all the luggage to the proper pick up zone after the airport assistant dropped my mom off in the wrong zone.
I texted the driver to let him know exactly where we were so I didn’t have to try and get to him. There was not a lot of traffic so he could easily have pulled up to us. Instead, he goes to the wrong pickup zone and before I could call him he cancelled the ride. He never called or texted me.
I called another Uber. He called me immediately. I told him where I was and he started the ride as soon as he received my request. When he got to us I asked him if he started the ride before he picked us up and he said he did. I told him you can’t do that. He said yes I can. I wanted to know where you were going. I told him I am an Uber driver and I know you are not supposed to do that. He began removing my bags from his car and I cancelled the ride. I was charged $6.50, but I disputed it by stating what I have written here and received a refund. In the email I got from Uber they stated, “Please keep in mind that you’ve reported a high number of poor trip experiences as compared to other riders.” I report honestly for good and bad service, but not usually for a refund. This was an exception.