Here’s one: Ever have a pax report you as under the influence out of spite?
Man gets into my car in the valley here in LA, has a 25 minute ride over the hill to Silver Lake, ie hipster central, LA. It is 5:55 on a Tuesday, ie middle of rush hour. I have on, as I often due, super soothing, spa-like Native American flute music, at low volume. Pax even mentions how soothing it is, about one minute before he decides to take a phone call——
**Side note: someone will accuse me of having a “god complex” for this. Go **** yourself if that’s how you think. It’s my car, I’m providing the service, I’m being paid a fraction of what it should cost, and only 1 in every five pax is likely to tip at all. Generally, I find the more entitled a person asks, the less likely they are to tip. So here’s my policy on phone calls, which are super annoying to me while I’m driving. It’s rideSHARE not Private-Chauffeur-while-I-treat-your-car-like-my-office… if you’re in a Lyft line/uber pool, then basically forget it. You were too cheap to pay the extra $2-3 for a private ride, you’re even less likely to tip, and whether or not there is another pax in the car with you (once had a pax take 10 calls in an 8 minute ride even WITH other pax in car!!) it’s a shared ride and its presumptuous to treat the space like it’s solely your own. If you have a regular Lyft/uberX or better, then I’ll tolerate a call, but I still find it annoying. There are of course exceptions- emergencies, logistical necessities- but most calls are the most inane bs like asking mommy what she had for breakfast.
**back to my story: gentleman takes the phone call. It is private ride so I say nothing although I note there’s 20 min left in ride and I’m about to go through heavy traffic for this Winner for probably $10-11 dollars. Shortly into his convo, there is an ebb in volume one of the flute sounds from my music, and he asks me to turn it down. I turn it down and say of course, but feel compelled to ask him if he’s planning on being on the phone for the whole trip? I’m trying to be super polite about it as I know that I can get feisty and come off as an Ahole myself sometimes. He says “what?” and seems Almost incredulous I would even ask. I explain “I find phone calls super distracting while I drive.” He immediately goes to, “pull over.” Which of course I do, as I add, “I was going to add if it’s important I understand, maybe you could just keep it short.” As he gets out he says very haughtily, “yea, it is super important.” Ok, wtv, the guy was offended I’d even dare to express a presence about what goes into my ears while I’m trying to perform a service for him… he wants out though, by all means. I write a little review to go along with my 3 rating of him (to ensure I’ll never see him again). And I see him writing on his phone at the same time— he had gotten off that all-important phone call, btw— so whatever, I finish and start to drive away, only to find…
MY ACCOUNT IS ON HOLD WHILE LYFT TRUST & SAFETY INVESTIGATE A POTENTIAL VIOLATION OF TOS… this completely entitled pos has decided to lie to Lyft and say I was under the influence of alcohol and/or drugs, which is obviously untrue. I got shut down for the rest of the night while they figured out from the 8000 rides I’d given prior that he was lying.
Spite. Malice. Entitlement. All over a phone call that I didn’t even say he couldn’t have, I merely asked if he wouldn’t mind keeping it short if possible.