Or, it could be more of a hate-relationship. Here’s the scoop.
Nowadays, you can further make the process of getting rides, or ordering food through Uber and Uber Eats way easier by asking AI to order the ride or food for you.
Apparently, though, this setup is not favorable to several customers who would rather do the ordering themselves.
According to a recent report on Bloomberg, consumers have this awkward relationship with AI agents.
“For all the hype around the productivity gains that autonomous AI agents could bring, most [consumers aren’t using them the way their creators] intended,” Bloomberg wrote.
Despite predictions and reports that AI agents would take over and revolutionize ordering things online, Uber stated firm in its latest earnings call that that though they have received orders through AI, the numbers are so tiny compared to the millions of rides and deliveries Uber processes from real human users daily. For instance, during Halloween, Uber provided a whopping 320 million rides and deliveries, making it “one of their biggest weeks.”
And, only roughly around 500 of those orders came from AI agents.
“It is very, very early, and very limited traction that we have seen so far,” Uber stated.
Why would some customers scoff at, and give up AI? Well, for one, AI can be inaccurate, and sometimes can make mistakes. What if you order a KFC chicken meal but instead got a KFC chicken burger? You’ll never know.
However, some users of AI technologies for ordering relied on this from buying everything from plane tickets to groceries. Some shoppers also have used AI to monitor prices. Ordering errors and fears about the agents going rogue with credit card details have led others to use them more cautiously, businesspeople noted.
However, despite these negativities and negative reception for AI, these ridesharing and food delivery apps will move forward offering this feature to their consumers.
Uber is a ridesharing app that connects passengers with drivers through a mobile application. Users enter their destinations, select their preferred ride type, and confirm bookings. Nearby drivers accept requests and transport passengers. Fares depend on distance, travel time, and demand. Transactions are processed electronically or through available cash options.
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