It is a fact that passengers who make a mess must pay for the cleaning. There is any number of messes to be cleaned up. These may include vomiting drunks and drive sickness passengers, pets, children, passengers with food and drink as well as muddy passengers on rainy days. Claims can be real, but in some instances, they can be faked. We present some examples of these fraudulent claims.
Here are some examples:
A producer for ABC15 received a $90 fee instead of a $9 fee for a ride; the driver claimed that he had to clean up the mess that was presented on a photo used as evidence for the claim. The producer contested the claim and even showed proof that the satin looked old, really old and also stated on record that he never even entered the car with any drinks or food. Uber conceded and repaid the fee. This is not a unique issue; it happens a lot.
It seems that Uber has over 2,411 claims globally, of which 1,324 are still unanswered. These figures were provided by the Better Business Bureau of San Francisco and gave Uber and F rating.
Uber's response was a standard one, and that they constantly strive to improve their service and continue to develop internal audit tools to weed out any instances of fraudulent claims made by their drivers. They also have internal methods for dealing with these drivers.
A quick review of Uber Cleaning Fees Policy
If a passenger causes damage to a car interior, then the cleaning fees will be added. These fees usually vary between $40 to $150 and are dependent on the level of damage done to the car. Drivers that claim a cleaning fee must send Uber a detailed explanation with phot support and a copy of the cleaning fee bill. Then Uber will contact the passenger by e-mail or just bill the passenger for the cleaning fee.
Passengers can contest a claim, and in doing so must provide proof that they did not cause the damage.
Don't trust anyone, and when you get into a car, make sure you have no food or drink in open containers.