She isn’t an isolated case.
This female driver in Chicago is an addition to the several Uber drivers who are “wrongly” deactivated from the app.
Yes, she’s a female driver.
Aiesha Knowles, the name of the driver, sought help from the media, decrying how she was wrongly deactivated from the app.
Not only that, but she is saying that her license was marked “fraudulent,” causing her to lose money.
“I love the flexibility because I’m a single mother, so it allows me, while my child is at school, to go out and make some money,” the grieving driver said.
She feels very devastated right now.
But, Uber is strong in saying her deactivation is reasonable, and not AI.
So, why would Uber deactivate drivers from the app? Due to a wide array of reasons.
The official website of Uber itself says that these are the most common reasons drivers get deactivated from the app:
- Expired document
- Issue with their background check
- Safety issues
- Fraudulent activities
- Refusing rides
- Bad ratings
“It’s our responsibility to ensure that our processes are fair, accurate, and transparent – and that drivers and delivery people trust that we’re doing the right thing. That’s why we’ve developed the principles to guide us…” Uber told the Ridesharing Forum team.
But, Uber is with you, since it will assist if, in any case, you feel that you were wrongfully deactivated, even help you get back on the app. Such as, fixing those documents it has seen issues with.
As for Knowles, it’s all about her temporary driver’s license downloaded from the Secretary of State’s website she submitted twice to Uber.
Uber won’t accept her document.
“I called Uber probably eight times, and the first three representatives told me that it was flagged by their, they use an AI system to confirm everything, and it was flagged by that,” Knowles stated. “And since I called in, that they would submit it for someone to look at.”
She also waited for 72 hours, as per the Uber process.
Here’s the twist: she eventually got re-activated, and her cash returned.
But Uber is strong in saying her case went through a human review, not AI, and that it has “mistakenly determined the document was fraudulent,” further noting that “Uber has numerous checks in place to help prevent bad actors from using fraudulent documents to gain access to our platform. Unfortunately, this driver’s paper provisional license was mistakenly flagged as fraudulent. We’ve been in touch with her to apologize and welcome her back to the Uber platform.”
Nice for her, but this only goes to show that all Uber drivers, regardless of gender, should be extra careful the next time. For more ridesharing news, sign up for your account today. Share this Ridesharing Forum story, too, with your family and friends!