Finding a hair strand in your meal is somewhat tolerable, though others won’t continue eating the food if they find this. Finding a small insect or ant in your soup served to you in a restaurant? Also tolerable. You can remove it, though others would still ask for a replacement.
But, dentures? You better take it to court, babe.
Dentures in his sandwich! Complain, dear!
A Grubhub customer in New Jersey, Fernando Rodriguez, has sued Grubhub and Jersey Mike’s, from where he ordered the fault sandwich after seeing dentures inside the sandwich. That’s gross, and unacceptable.
Rodriguez filed a civil complaint late last month, May, in Middlesex County, accusing Grubhub and Jersey Mike’s of negligence after he ordered last April 27th. Nice thing he managed to give a grace period, and took around a month before filing the complaint. The order went through the usual correct way, from preparation in the restaurant to handing to the delivery staff, except that it got, well, dentures inside.
Jersey Mike’s is a famous American fast-casual submarine sandwich franchise. Founded on the Jersey Shore in the 1950s, it is famous for slicing its premium meats and cheeses fresh to order and serving its cold subs “Mike’s Way” – topped with lettuce, onions, tomatoes, red wine even, plus vinegar, olive oil, and spices.
According to the complaint, the food appeared packaged and sealed with tape, however, upon consuming the food, the customer found dentures “embedded within the sandwich.”
“The presence of dentures inside the food rendered the food contaminated, unsafe,adulterated, and unfit for human consumption,” the lawsuit stated, adding that the customer, Rodriguez allegedly experienced “extreme shock, disgust, emotional distress, nausea, loss of appetite,and physical revulsion” as a result of the incident.
When health is on the line, it seems it’s merely right.
Grubhub is recognizing this mistake, saying, “We were troubled by this report, as it doesn’t reflect the high standard of service our customers expect. We can confirm the individual is no longer contracted to deliver with Grubhub.”
However, as of the time of research, Jersey Mike’s refused to release their statement.
So, how did the dentures get into Rodriguez’s sandwich?
The lawsuit is implying, interestingly enough, that it may not be entirely Grubhub or Jersey Mike’s fault, since the case found out that the Jersey Mike’s order was “opened, tampered with, handled, transported, otherwise interfered with the food packaging and contents in an unsafe and unsanitary manner during the delivery process.”
They are initially concluding that the dentures did not come from the Jersey Mike’s restaurant, but from the Grubhub driver, which somehow makes it right for Jersey Mike’s to keep mum, and Grubhub to release their statement.
“A reasonable food delivery driver would recognize that opening sealed food packagingand handling food in an unsanitary manner creates a foreseeable risk of contaminationand harm to the consumer,” the lawsuit continued.
The case also condemns Grubhub for employing drivers with the tendency to commit unsanitary practices. Rodriguez, the customer, as well as his attorneys are requesting a jury trial. Want to share your insights? Open your account on Ridesharingforum.com to connect with the community!