Most of the time, you hear uplifting stories about Ola India on this forum website, but at this point, the company has become the subject of a complaint from a driver claiming Ola neglected to fix the defective trunk lock in their scooter.
Defective trunk lock
However happens when a scooter has a defective trunk lock? Safety is on the line if this happens. A defective trunk lock results in security vulnerabilities, lost cargo, and electrical issues. Depending on whether the lock fails in an open or closed position, the effects impact the safety, accessibility, and overall functionality of the vehicle.
So, this Ola India driver has every right to complain, holding Ola Electric and its service center liable for failing to provide the necessary services.
However, here’s something interesting: Ola India does not let itself submit to the complaint, since it holds strongly to its official terms and conditions.
Generally, Ola India, on its website, is saying that it is not responsible for such incidents, but it has a care support team to handle such stuff for their drivers.
Already being heard
Authorities are siding more with the complainant, as the Anantapuramu District Consumer Disputes Redressal Commission and member B Gopinath are already hearing the complaint.
“There is clear liability on the opposite parties to rectify a genuine issue which is within warranty period, and the same can be rectified by the company’s own technician only, but they failed to do so, which clearly attributes the deficiency in service on the part of the opposite parties,” the commission stated weeks ago.
Here’s the context. Apparently the locking defect was around from the time of purchase of the scooter in October 2022, reaching until the warranty period. However, due to the warranty period, he could not file the complaint formally, since Ola India can anytime say it’s still under the warranty period, so why didn’t they bring it to the service center?
But then again, the complainant was claiming that they approached the service center, and even sent e-mails, yet the issue remains unresolved.
Ola’s statement
According to the documents of the complaint, the trunk of the scooter was not functioning well. They contacted the service center, and were reportedly informed that the issue related to the lock mechanism could be fixed if there were replacement parts.
So, they visited the showroom in 2025, but were told the parts were not in stock, so he was told to be patient.
Surprise, surprise, Ola India did not appear before the commission, they did not file their written defense. Perhaps they are holding on to their official terms and conditions?
How about you? Which party is in the wrong, and which party is on the right track? Share your thoughts by creating that account, or opening your account on Ridesharing Forum. For more ridesharing news, keep it locked right here with the RSF team!