Ola Electric, the electric vehicle provider arm of Indian ridesharing platform Ola Consumer, announced yesterday, Monday, the nationwide rollout and launch of its newest in-app service appointment feature, which enables customers to schedule services for their cars seamlessly.
It will fall under the company’s Hyperservice initiative. According to Ola’s official website, the Hyperservice initiative takes charge of delivering the best service experiences to Ola S1 owners, offering a more vast network, diagnostics and alerts powered by AI, and Quick Service.
“As part of the campaign, customers – who’s service case takes longer than one day to be resolved – will be provided with a backup Ola S1 scooter. Additionally, customers with Ola Care+ subscription will be offered Ola Cabs coupons, which will be valid until their issue is resolved,” Ola told Ridesharing Forum.
With this new feature, the company’s commitment to delivering a transparent, convenient, and customer-first service experience is strengthened. Designed to offer better ease and accessibility, this nationwide in-app reservation system allows consumers to choose preferred service slots, track service statuses, and manage all service-related needs directly via the official Ola Electric app.
With the whole service journey within a single, unified platform, consumers are taken out from the hassles of traditional service booking methods. It’s really designed for ease. This new feature also ensures customers of authentic and high-quality parts, as well as standardized service processes.
“Our vision under the Hyperservice initiative is to offer world-class experiences that are rooted in trust, convenience, and transparency. With the launch of in-app service appointments across India, we have taken a significant step in strengthening that promise,” a spokesperson from Ola stated.
Also, under this initiative, customers gain more control, more visibility, and better assurance of genuine, brand-certified services.
To provide you with context, the company also recently unveiled the scaling up of its Hyperservice initiative into a more open platform that redefines EV servicing in India.
Through this initiative, for the very first time, genuine spare parts from Ola, diagnostic tools, and service training modules are going to be made available not just to customers, but also to independent mechanics, fleet operators, and garages all over India.
This also forms a remarkable pillar of the broader Inside Inside strategy of Ola, which builds open, scalable, and domestically integrated platforms across software, batteries, and now, after-sales and services infrastructure.
Ola Consumer is the parent company of Ola Cabs, which is a ride-hailing, food delivery, and financial services company, based in India. Founded in 2010, it operates in more than 250 cities in the South Asian nation through a mobile app and website and is headquartered in Bangalore. Ola Consumer is a part of a larger group that also includes Ola Electric, a manufacturer of electric vehicles.
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