My Uber/Lyft App Is Not Working - Problems and Solutions

Here is a list of possible issues you might have with your Uber/Lyft applications, we have sorted them out according to the level of possibility.

App-wide issues: Possibility: Low
Before you think you have a specific problem related to your Uber App, check out the various social media, blogs and forums that are Uber related, and their webpage too. Sometimes there are app-wide bugs reported. The last major issue for iOS was with the 8.4 upgrade that affected WIFI and GPS systems.

Memory overload: Possibility: Low
Memory overload will happen with a memory issue, usually diverted when keeping your Uber app open in the foreground, meaning you don’t open another app while using the Uber app on a low memory device or using a resource-gobbling app when using Uber. The memory management issue will force the Uber app to malfunction while in the background, changing the navigation from your preset option to the useless as-the-crow-flies option. It will lead to payment shortages, which you don’t want.

GPS issues: Possibility: Medium
In Android, make sure you set your GPS location setting to “High Accuracy.” In iOS, there were significant issues reported in iOS 8.4, but the recent systems have improved. Another iOS fix related to GPS is changing the internal antenna, it has proven to be the best solution in many cases.
Remember to make sure your GPS is turned on, also by turning on WIFI and Bluetooth you increase the effectiveness of your devices navigational system.

Device part deterioration: Possibility: Medium
Sometimes, when devices fall, or after a while (months, years) you don’t notice all the internal wear and tear, the broken parts. Antenna, connections, wires can all break. It is wise to take your device to be checked and given a clean bill of health. If, however, you do find a problem, before you fix it consider the cost versus buying a new device. This consideration should be based on some factors; Age of the device, Cost of Repair vs. cost of a new device, insurance coverage and finally, new technology (even if the device might be new itself).

Frozen or crashed Device: Possibility: High
Usually, application crashes or freezes are due to memory issues. The quickest way to release a frozen phone is to restart it. In case this doesn’t solve the problem, check out these options:

Updates: Some updates are notorious for fixing one problem and creating another. Check your systems update and read up if more people report similar issues.

New Apps: In many cases, some apps clash with other, and some apps can lead to memory drainage. Check which apps you recently added and deleted them one by one until you solve the problem. If it does not resolve, then you can always reload the apps from the store, on the other hand, if the issue does fix you will know which app caused the problem.

Kill App: Quite simply, force close an app or even delete it and re-download it.

Maintenance and Prevention
To assure your mobile device works well with Uber/Lyft or in fact any primary application you use on a daily basis:

  1. Restart your mobile device at the beginning of every work shift. It will ensure you clear the memory cache and start with a fresh, clean system. In fact, it is always a good idea at the start of every day to close and re-open a cell phone; this always clears up the phone for the whole day.

  2. Restarting your mobile device after surfing or playing heavy games. Sometimes, during a shift you will have free time, spending it playing on your mobile can lead to memory issues. So, you might consider restarting after every break, if you used the phone and if you do have the occasional memory issue.

  3. Clearing up your hard drive; just like any computer, your mobile memory drive (hard drive) is used to manage specific cache memory actions. The freer memory you have on your device, the quicker it will work. So, try not to “store” too many applications, and for those applications, you use once every leap year…just erase them. (Don’t get emotionally attached to an app!)

  4. Updates: before you update an OS patch, check to see what it refers to, also, don’t be the first. Wait a few weeks and read up about any glitches that might be associated with the new update. Sometimes, when you hold a device for over two years, you end up upgrading new software that stretches the limit of your device’s hardware. In some cases, the update cannot be performed since the system recognizes that the software is incompatible with the hardware. When this happens, it’s time to change your model.

  5. Buy a new device; maybe your model is old now? Old is relative in the mobile world, but still, it might be prudent to upgrade to a better model, better meaning more memory, faster CPU and if you need it a higher resolution camera and screen. Expect to change your smartphone at least once every two years. You don’t have to get rid of the old one, keep it as an extra device, maybe make it your games device.

  6. Add a device; it might be economically sound to buy a second device even if you have a new one. The second device would be used only for games and stuff, separating your devices can be clutter-some, and maybe more expensive, but it will make sure you have a dedicated device for work.

Note: It’s important to realize, your mobile device is, in fact, a work tool, if you are a carpenter and your hacksaw blade is old, rusty and with missing teeth, would you not replace it? It is the principle you must use when dealing with mobile devices used for work purposes.: It’s important to realize, your mobile device is, in fact, a work tool, if you are a carpenter and your hacksaw blade is old, rusty and with missing teeth, would you not replace it? It is the principle you must use when dealing with mobile devices used for work purposes.