This agentic artificial intelligence is no easy feat. It pertains to a system of AI that’s capable of accomplishing a certain goal with limited supervision. It consists of AI agents, or machine learning models that mimic human decision-making to resolve issues in real-time. Agentic AI also has the multi-agent system, with each performing a specific subtask that is a pre-requisite to reach the goal, and their efforts coordinated through AI orchestration.
Companies like IBM are offering this type of AI, and Lyft is breaking barriers to understand its meaning and implement it in its systems.
The ridesharing app has teamed up with AWS and Anthropic to launch a new agentic AI system that’s designed to make rider and driver support feel more immediate and intuitive. AI will be tapped to read context, understand issues, and move quickly to resolve those. Thus, better experiences.
From its official announcement, Lyft stated that the Claude-run system moving across Amazon Bedrock has started using this technology, reshaping how customers support its rider and driver community with more AI-driven features along the way.
Once the AI is at work, the agent jumps in as soon as a message comes in, pulling up the most recent trips, payment details, or past issues to zero in on what needs resolution.
More so, you may ask the AI why your earnings are not showing up, and the system will provide the information in no time. The AI could also connect the dots with regards to missing wallets.
This collaboration in the system is agentic since, instead of replying with static answers, Claude is tapped to understand context, research relevant backend data, and carry out tasks based on those findings.
According to Lyft, agentic AI has started handling thousands of support requests each day, with over half resolved in just under three minutes. Average resolution times have likewise dropped by a whopping 87 percent, which Lyft credits to the AI tool capable of interpreting intent and acting without requiring users to go through repeat prompts and responses. It’s the weakness of AI.
Do you have suggestions on how else this new undertaking could be improved? Share your insights by signing up for your account today on Ridesharing Forum. Lyft is leveling up for the future.