While DoorDash is proactively collaborating with businesses to help them reach more customers, some businesses are plainly saying, “No.”
Such as this luxury restaurant owner in North Carolina who took to Reddit to rant about how “bad” DoorDash is for merchants, delivery drivers, and customers – quite opposite to what you believe in.
In the two-minute and 42-second video posted on the sub-Reddit, “restaurantowners,” he stated, “Let me tell you something nobody wants to say out loud, about DoorDash. DoorDash is not a delivery, it’s a completely different restaurant… the prices are higher… DoorDash takes up to 30 percent… I get it, it’s convenience, but you’re not getting the experience you deserve…”
The restaurant owner also stated how drivers are rude, and restaurants are busy dealing with “real customers” when the runner gets to the place.
Then, restaurants get complaints about how the food does not get delivered at the same quality as it’s prepared, sometimes due to pick-up delays, and sometimes due to the poor management of the driver. He notes that it’s the restaurant that gets the blame, which shouldn’t be.
His comments are a bit controversial, but his video has been upvoted 4,300 times. Despite that high of an engagement, interestingly, not every netizen agrees with him, and are firm saying they’d stand with DoorDash.
“I love the way he looked to his left just to see if DoorDash was listening,” Redditor ComprehensiveSoft27 commented.
Others simply did not like his statements.
“If only these drivers… I’m done with your opinion. Your dining room is full, you say? Then why are you making your staff work harder for the same money so you can skim more cash for these companies? Drivers aren’t your customers, and it seems like your customers aren’t noticing or caring about a difference between stale food and fresh. Never been a driver, but labor is not the problem. Boy is mad cause its not his unpaid labor and juet look how those cooks gotta go just to support those apps…” netizen flamergamer2000 commented.
But, then, another netizen came to the restaurant owner’s side, stating how “he said it perfectly.”
“He said it perfectly, you should think of it as a second restaurant. The problem? There is only one listing and the restaurant’s reputation relies on a certain percentage] on a third-party driver. I don’t think it is worth losing your reputation to use third-party delivery service… too many variables. If I can’t afford to pay for an in-house delivery staff, then I’m not offering delivery,” the netizen pinpointed.
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