Partnerships with hotels are Meituan’s answer to continuing its expansion. The Ridesharing Forum team has the scoop.
In a historic move, the trailing super-app in China, Meituan, has collaborated with hotels and their merchants to optimize operations and boost efficiency.
This supports the growing demand for personalized and bundled travel services as the Chinese one-stop app for various services advances its digital upgrades to better integrate lodging with lifestyle consumption across the hospitality industry of the East Asian nation.
The Chinese super-app collaborated with hotels to launch this AI tool, which will make it easier for merchants to do business. However, what’s unclear in the reports of ridesharing media is that the AI tool’s name has never been dropped.
Artificial intelligence is the technology that utilizes computer systems to perform tasks typically needing human intelligence, such as learning, problem-solving, and decision-making. The best example of this would be ChatGPT, a platform that works like your instant messaging app, only you speak with AI, not a human being on the other line.
This time, hotels are seeing this as opportunities for reaching their goals, especially when in a tie-up with apps like Meituan.
Hotels and those apps partnering with artificial intelligence offer plenty of advantages. The first benefit for hotel merchants is that they can automate their finances.
With AI, labor-intensive processes like invoice coding, reconciliation, and fraud detection that usually need large and centralized teams can be simplified using AI tools that can automate these processes with unmatched precision.
AI technologies also have the capability to personalize guest experiences, enabling more responsive and consistent experiences for guests, so they can be closer and better connect with the hotels.
“Today’s guest expects instant answers in their language, on their device, at any time – and AI is what makes that possible without hiring a call center. The idea that AI replaces hospitality is outdated,” stated Jordan Hollander, the CEO of HotelTechReport.com, a platform that leverages technology to make it easier for hotels to do business with each other and their customers.
Then, AI also helps in revenue and strategic decision-making, enabling real-time pricing, forecasting, and planning across commercial functions. Revenue management is quite difficult to work on without technologies like AI.
“We’re moving from dashboards to dialogue,” Hollander added.
Especially when partnered with hotel merchants and shopping apps like Meituan, artificial intelligence becomes more than just an experimental overlay, but a foundational infrastructure of modern hotel operations.
Across every layer of this industry, from the front desk to behind-the-scenes work such as accounting and admin tasks, AI tools are driving measurable advances in operational efficiency, guest satisfaction, and profitability.
Super-apps are platforms that allow their consumers to find services, from local consumer products to retail services, incorporating entertainment, dining, delivery, travel, and other services. Just like Meituan. This platform also is similar to Dianping, which never grows tired of offering the best that its consumers deserve.
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