During a routine account review, we discovered that you have received multiple reports of problematic behavior. Therefore, we are deactivating your account effective immediately.
This was not a swift decision. We expect all who use Uber to be respectful and follow the law while using Uber, as outlined in our Community Guidelines.
While we understand this news may be upsetting, our decision is final.
I treat all people with kindness and respect. I have had customers get irritated when they want to drink or smoke weed in my vehicle as i do not allow them to. I do have a dash cam that records both ways. So i have no idea what caused this. My cancellation rate is 2% and it has been zero over the last couple of months. Driver rating is 4.78. Been doing this for almost 2 years. Many positive comments. I did have one girl over a year ago threaten me with sexual harassment if i did not allow her group of friends to drink in my vehicle. She was not the one who hailed the ride. This is very frustrating indeed. Not sure what to do next. I have sent them a response via the app and email. They are so quick to deactivate without even hearing the other side of the story. I have no idea what this even means.