When ordering through food delivery apps like Grubhub, a mistaken tap of your keys can lead to a devastating scenario. Before you even know it, you cannot change your order anymore.
This is what this newest integration of Grubhub with Alexa+ aims to solve.
Thank you, Amazon Alexa+
Alexa is Amazon’s assistance technology, and Alexa+ is this, taken up a notch.
Alexa+ is Amazon’s next-gen AI assistant, launching earlier this year as your conversational agent personalized and run by LLMs or large language models. Alexa+ offers proactive, multi-step assistance, integrates with smart home devices. This is free for Amazon Prime members.
Its latest integration with Grubhub looks at resolving the communication gaps between customers and restaurants. Like, not being able to change their mind when they need to change their mind.
With Alexa+ working with Grubhub, you can order your delivery the similar way you’d talk to a waiter – ask questions about the food and beverage, change your mind, and customizing the conversation. It’s already been rolled out, so you can have fun with it.
“For years, voice assistants have operated on a call-and-response model: you ask, it answers. With Alexa+, we’ve introduced a much more conversational experience, and this is just the foundation for what’s ahead. This new feature offers customers the ability to order takeout in a way that we’re really excited about,” Amazon did chat with Ridesharing Forum.
How it works + how to get started
“What excites us about Alexa+ is how it turns restaurant discovery and ordering into one seamless, conversational experience,” stated Grubhub on this freshest undertaking. “Customers can simply talk through what they’re craving, ask questions, get recommendations, and build their order in real time. It’s an added convenience for diners, and for our restaurant partners, it provides another meaningful path for visibility and a smooth transition from discovery to a completed order."
Here’s how it works. Upon starting your order, you’d be able to see a conversational window comparable to Meta or Facebook’s chat AI. It’s the responsible and diligent AI assistant of Amazon, so when it comes to your Grubhub orders, simply tell it what you want it to do. Such as, changing those orders.
To access Alexa+ with Grubhub, start by linking your Grubhub account via the Alexa app. Go to More, then proceed to Alexa+ Store, then to Food & Reservations. Wait until your past orders sync. You can start looking for restaurants by restaurant name or cuisine, re-order a past meal, or start afresh.
Amazon continues this is “the first step toward Alexa+ adjusting its interaction model based on the task you’re trying to complete. Ordering your food has never been this… customized? Yes!
“We’re building a future where Alexa+ automatically adapts to what you’re trying to accomplish, providing the most natural experience for each unique task,” the international number one eCommerce platform added. Alexa+ also works with Uber Eats.