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I have emailed the DD support plenty of times about issues that I’ve encountered while working for them, and not even once they’ve cared about responding. Today the sent an email saying I’m deactivated without giving me the opportunity even to ask why. I’m sharing this, so more drivers out there know the awful support center they have, either while delivering or outside. I’m also sharing this other experience that I think is important so drivers are aware that their safety can be at risk.
Some time ago a customer got mad at me and was able to keep texting me obscene words and threats toward my life even after I delivered the order and was off the DD app.
How is this possible? Why do the customers get to keep our personal phone number to keep texting or calling? Isn’t this breach of privacy? This guy kept saying he was going to find me and beat my ass! What if I was a girl and he attempted something else? He was able to text me and call me all he wanted, and once again I couldn’t do something, because as we all know, you can’t reach support unless you’re delivering. I sent an email to the support team about this, but once again they never responded.
I kept the texts he sent, and I’m posting a couple of them so you know I’m not making this up. Be safe out there drivers; because Door Dash doesn’t give a damn about you or your safety