Is it a common tactic for cheap riders to cancel a surge request ride within a mile of driving and blame Uber?
A rider with a 2.0x surge charge canceled the ride within a mile of driving. First red flag was that he did not have a destination point set up when I started the trip. Second red flag was that he immediately asked me to drive towards the freeway, which was only 2-3 minutes away – my understanding is that you can’t abandon people or animals on state freeways. Third red flag was that he rejected my offer to add the destination from my end. He reassured me that he’d do it on the app – this let me know that he did know how to enter the address, but he chose not to the first time.
He canceled about a block away from the freeway, so I pulled over. He said he’ll send another request. He then blamed Uber for the cancelation. “Don’t you just hate how Uber acts up sometimes?” Yeah…sure, buddy. That’s never happened before. What should have been about a $16-$19 ride ended up being $8.
My market (Bakersfield, Ca.) is already tough as it is, since the demand for drivers are pretty low, and we rarely have surge pricing that high. I only accepted the ride because of the surge charge; otherwise, I was already returning home. (I was literally a few blocks away prior to the request.) Simple solution: Wait 5 minutes until the surge dies out. I ended up at the far end of town. As cheap as he was, I’m surprised he lived in a gated community, massive home with a two car garage with luxury cars inside of them.
First time this happened. What do you think and what would you have done?
PS: I reported him to Uber, which means that nothing will be done about it.