I drive for Uber and of course I like my long airport trips. I do not, however, call riders and then cancel on them if I don’t feel that the fare will be worth my time once I have accepted a ride. This morning my 19 year old daughter called me crying at 6:20 am because 3 drivers canceled on her after accepting her ride request. She even begged the third driver to not cancel on her, he said he wouldn’t, and then canceled. She had just busted her hump working 10 hours over the graveyard shift at a hotel and just wanted to go home and rest. She did call Uber to complain, but since the drivers canceled, Uber said that there is no records of the issues. I have advised her to take screenshots of the driver info now when driver’s have accepted her ride and I will personally take her to the Greenlight Hub with the information should this happen to her again. For the record it would have been a $45 fare to drive her home from downtown Denver because the weather is awful today. She banks doing room service at a swanky hotel ($350 a night average in tips) and tips really well to boot, so those drivers lost big time. The route to get her from point A to point B would have been about 20 minutes on plowed highways. This scenario is one of the reasons we have a bad reputation. Shame on the drivers that do this.
I’m pretty sure Uber actually lets them cancel a certain number of times, so because it was 6:20a they were probably all sleeping in their cars because it was so slow, and then all of them were napping probably waiting for the busy time around 7a, or perhaps they were all eating.
People often exist in patterns which only the government sociologists can see using Mapping Metadata.
I guarantee if you ask an Uber Analyst they HAVE the information, so they KNOW the driver’s are doing this, they CAN SEE THE PATTERNS. But the company has obviously not ordered an analysis to see why something like is happening, 3 is kindof a pattern.
I’ve noticed the same thing, there are times when there simply aren’t any around, which says that they’re having trouble keeping driver’s, which obviously just means they have to raise pay rates and rider’s fairs at the same time, which they haven’t done for some reason?
Perhaps they’re worried about pricing people out of the market? Of other ride-share services, they’re still directly competing with taxi-companies and more private car services, anyone with money can hire a driver directly and have them drive their car, so there are markets they simply haven’t gotten access to because of a lack of premium services as well.
So Uber’s not as smart as they pretend to be and because of their poor customer services they’ve become the target of the government, which responds directly to Public Opinion, and the general opinion of both DRIVERS AND CUSTOMERS is that Uber needs to learn a lesson, which likely means they’re going to lose their case and they’re going to have to raise pay rates for driver’s.
The times of thin uber service are in direct response to the money they are paying per hour, Supply and Demand at it’s most direct and easily understood form.