It was a double whammy for this Uber Eats customer in Sydney, Australia, when not only were their orders stolen by the delivery person themselves, but Uber also refused to provide a refund at first. Here’s the scoop from Ridesharing Forum.
CCTV knows
The damage has been done. CCTV footage from a doorbell camera recently went viral online, showing an Uber Eats delivery staff member placing bags of groceries in front of a house in beautiful Sydney, taking a photo so they could send it to the customer as proof it was successfully delivered, then, surprise, surprise, placing the bags back on his scooter and driving off.
They must be really in need of those groceries, which ridesharing media stated were worth $140.
The worst part is that the customer requested a refund upon finding out, but Uber initially refused to grant it.
Stolen
The Uber Eats customer, whose name will be hidden for privacy, spoke with the media, revealing the total price of their order and what the orders were, which included food and nappies.
She headed to the door upon being notified that the delivery had arrived, but they were nowhere to be found.
“You get an alert on your phone and it says your groceries have been delivered, so we head to the front door, open the door, and they’re missing,” the customer told Australian media.
Good thing they had CCTVs in place.
“We go back and check the cameras and [saw] what’s happened…the nappy bandit has taken off into the [night!]” they further went on.
Refund
Thanks to the CCTV, there was quick proof that the customer could show to Uber so they could request a refund for the stolen groceries.
The customer sent the CCTV footage to Uber, but they claimed Uber “did not take any responsibility,” nor did they say sorry. And, the worst part, when they asked for a refund, “they said, ‘No, we are not going to give it.’”
What would have been that the delivery rider would only be the one reported to the police, ended up that Uber was also dragged into the police report.
Uber took action then. A representative for Uber Eats stated the refund has been made
“We have reviewed this order and acknowledge there was a mistake in how we responded to this complaint initially,” the Uber representative spoke with the media. “We have taken steps to contact the customer to apologize and to issue them a refund. In tandem, we are following up with the delivery person involved to remind them of our community guidelines, which clearly set out the rules that we expect all delivery people to follow."
This was not the first time this kind of incident had happened. There was another in Adelaide, according to reports. Interesting.
In those times you had your food or groceries delivered from your first online order, did you experience something like this? Be sure to create your account now on this website to participate in the discussion.