Innovations in payments like Apple Pay are cool, but when AI is running these payments, that’s when things become questionable.
Just as Global Payments, a payment technology and software solutions provider, chose Uber Eats their official delivery partner, Uber Eats is finding itself in the middle of a legal battle, pressuring them to close down their AI-driven pay systems.
AI-driven pay systems take charge of evaluating real-time performance, market trends, and skill demand to customize compensation. They enhance fairness, reduce bias, predict turnover risks, and automate adjustments, helping employers offer competitive, data-backed salaries while improving transparency and workforce satisfaction.
Recently, Uber’s subsidiaries like Uber Eats are crafting ways to improve payment systems. It recently collaborated with the payment technology and software solutions provider for its restaurant customers in the United States and Canada.
Jose Garcia Pimentel, the Uber Delivery head and deputy for USA and Canada, told Ridesharing Forum, “Our deep integration with the powerful and feature-rich Genius platform aims to help make launching and accessing the benefits of Uber Eats faster and easier than ever. We are thrilled to work with Global Payments to help restaurants deliver an exceptional customer experience and grow their businesses.”
The integration allows orders placed via Uber Eats to be updated automatically in the Genius point-of-sales. Global Payments’ camera vision system feature is also at work here, designed to match each vehicle to its corresponding order.
“Our partnership with Uber Eats allows restaurants to operate with ease while enabling access to Uber Eats’ outstanding delivery and technology network to help restaurants reach and retain more customers,” stated Global Payments.
But, not without the toughest hurdles.
In the other department, Uber is recently hit with legal demands and pressure to put an end to its artificial intelligence-driven payment systems, blamed for allegedly reducing the income of their drivers.
The pressuring came from a non-profit foundation, Worker Info Exchange, alleging that Uber has breached European data protection law by varying driver pay rates via its controversial algorithm.
The organization claimed, “Uber has leveraged artificial intelligence and machine learning to implement deeply intrusive and exploitative pay-setting systems that have damaged the livelihoods of thousands of drivers. Through this collective action, we intend to get a fairer deal for drivers and ensure Uber is held financially accountable for the harm caused by this unlawful use of AI.”
But, AI is helping make things easier, such as for payments. Share your thoughts from this news by signing up for your account today on Ridesharing Forum.