The world’s largest eCommerce platform, Amazon, is not just happy with its delivery figures for the second quarter, but it is also headstrong in pursuing more AI to improve its operations. Ridesharing Forum has more.
30% year-over-year
Landmark? Yes. During the quarter-two 2025 earnings call before the week was capped off last week, the company’s chief executive officer and sports enthusiast, Andy Jassy, cited that the number of packages delivered on the same day or next day via Amazon Prime in the USA rose by around 30 percent year-on-year.
That said, this has provided the company with the confidence to further expand these services, to reach over 4,000 smaller cities and communities by the end of this year.
In addition, Amazon is also looking at placing inventories in locations closer to customers, which contributes to speed and costs management.
On the other hand, alongside those solid delivery results, net sales went up 13 percent year-over-year to $168 billion in the last second quarter, the company earnings report further noted.
And yes, the share of orders that went straight from fulfillments to deliveries without unwanted stops rose around 40 percent year-on-year, while the average distance traveled by packages went down to 12 percent. Bravo.
Amazon pays homage to its outputs as the factors behind this impressive performance. Meanwhile, business key metrics like revenue and inputs are also going strong alongside product selections, prices, and delivery times.
“But of course, you can’t manage at the output level, it’s the inputs that drive the outputs,” Jassy stated during the call. “So we spend virtually all of our time internally talking about and goaling against inputs.”
AI ambitions
Amazon is bowing over AI, and at the same time taking steps towards more of it after this successful performance.
Jassy told ridesharing and delivery media how automation and robotics are playing a crucial role in better customer experience. For instance, he noted Amazon’s investments in DeepFleet, this AI tool that enhances robot travel efficiencies by 10 percent, which improve delivery times among other advantages.
“This combination of robotics and generative AI is just getting started,” Jassy pointed out, doubling down on the faith that AI innovations will reinvent how customers interact with Amazon’s brands.
“I think that AI is the biggest technology transformation for a lifetime, which is saying a lot because even in some of our relatively short lifetimes, we’ve been through the cloud, mobile, and the internet itself,” the CEO pinpointed. “But I think it’s going to be the biggest transformation technically in our lifetime.”
Jassy emphasized Amazon with Alexa+, its robotics and automation tool. Alexa+ not just can answer questions, but also take action. This AI assistant’s future is bright, capable of assisting customers with their groceries and so much more. And maybe with product discovery, too, someday in the future.
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