So here a situation that happened to me this past weekend I Started out about 7:30 Am Saturday. Sat for an hour and a half at a typical hotel hoping for a ride to the airport. Didn’t get a ride till almost 9 am drove 13 rides to various local spots. With much downtime/sit and waits in between. So at 4 pm I went home and had dinner with my son, showered and relaxed/napped and went back out at 7 pm. I drove till about 11:45 pm and called it a night. Woke up and went back out to 5:30 am again Sunday morning. Shortly after my second ride, I got a message flashed on the screen “Your 12 hours of drive time are about up,” (Something to that effect) Shortly after, I get a call, a nice airport run. I drop him off at the airport and head to the airport staging area. I then realize the app has knocked me off, claiming I have been driving for 12 hours. When I didn’t even drive 10 hours, plus I went home and slept for almost 6 hours before starting on Sunday.
I called support, and get a nice Philippine girl who speaks terrible English. She reviews my concerns and says, ”log out of your account, uninstall the app, then reinstall and it should be ok!” No, it wasn’t! It wouldn’t let me drive again till 1:45 pm. Wasn’t the end of the world, but it wasn’t the correct way they claim it should work. They couldn’t fix it, and or wouldn’t!