Over 10k rides and never got that.
Took a ride last Monday night, it was my last ride of the night, i remember it. I always check names when a pax enters. Then I get an email saying I had picked up the wrong pax? …bullshit.
Pax trying to get free ride is that that is… and because pax have a lot of power over us work horse drivers, they take the pax side and automatically refund them and the fare away from us.
If I picked up the wrong rider how come the original rider never called? How come the ‘wrong pax i picked up’ never said anything about going the wrong way during the whole trip and dropping them in front of their destination and not saying… ‘oh this isnt my place,’ etc…’
I called Uber support which i hate to do as it gets me furious talking to that overseas call center.
I didnt want to waste a lot of time bit you know how it goes with them on the phone (uugghh).
Finally after a few holds etc… they said they’ll refund me… and she said $17.34. That doesnt make sense… look at the email i got and the in app fare details of the trip… all different.
She probably put me on hold to make pretend she is ‘checking’ …probably txting on her phone or used the bathroom… comes back and says some different fare etc… saying ill get credited back just to get me off the phone and i wont see it applied… where will i see it, when? Do it now on the phone… i want to see that amount back on the fare detail of the trip.
At the end of the call she remind me… make sure to check the name of passengers etc… eerrr
I hate dealing with support and uber in general.