How many of you have picked up a Pax in Rideshare and you had only been waiting for 30 minutes or less? However, when you leave and go to exit and have to go to the CASHIER, they tell you that you only get 15 minutes for free? Anything over 15 you have to pay $3?
I have been telling many of the cashiers that the stand alone kiosk only charge $3 after 30 minutes. I have been told I was wrong since October.
I got tired and decided to send an email to the Parking Department Customer Service Manager to ask which one it is. She said FIRST 30 minutes are FREE. No cashier should charge you if it’s under 30 minutes.
The customer service manager wants to be notified if we are being charged and she will need a copy of your receipt.