I learned from some other driver: She made a text message that she sends out to her pax when she is on the way. It spells out what she can’t /won’t do. I tailored my message to what the law and TOS says, and what I offer and what my van looks like. SOMETIMES THE PAX EVEN ACTUALLY READS THE TEXT, haha. SOMETIMES THEY EVEN BELIEVE IT. “Yes, I read the text but can you take us with our beer anyway? If not, it’s OK. We’ll just call another Uber.” Answer: “Great! You know how to cancel the ride, right?” (Then I have a trouble-free cancel fee based on travel time/miles, usually.) FOR THE TEXT I SEND: it turns out that I can compose the body of the text, send it to myself, for example, so that it is saved on my phone, then copy it to the clipboard (hold finger on text message and a menu pops up with COPY). Now, unless I have rebooted the phone when I start to pick up the pax, I touch the menu in the upper right of the screen with the pax’s info, touch CONTACT > MESSAGE, hold finger on the field for writing the message until I see PASTE. Then the pre-written message in my clipboard goes in the message field, and I touch the SEND icon. I include warnings against booze, unaccompanied minors, a child without restraints if too young. Sometimes it results in a quick and easy non-confrontational cancel, and I MOVE ON.