Every local TV news station is now doing reports on how customers are being ‘burned’ by Uber’s ‘surge’ policy (a policy I don’t disagree with - I just don’t like how it’s implemented)… and stories on how riders are finding it harder to get rides when their ratings drop.
Does anyone disagree with the article’s premise that it is in a riders own interest to know how to maintain a high rating among drivers (just as it is for drivers to maintain a high rating with riders)?