“Bring Your Uber Support Person To Work Day”
Trip #1. We arrived at three kids under 18, and I made the support staff tell them I was not allowed to transport children. I asked to support what I should do, and she said “cancel,” but I said… “that will count against my cancellation rate correct?” She said yes.
Trip #2. Next request was to pick up at a preschool. I told support to hang out because I was sure they wouldn’t have a car seat. We arrived and Bingo! No car seat.
I told support to explain why I couldn’t transport them… the passenger actually argued with Uber support about how it was only a short distance lol.
Trip #3. Was a high school. I knew what was going to happen, so I again told support to hang with me.
We arrived, and I asked how old she was… “16 years old,” support told them I couldn’t do it.
The passenger actually asked support if they could have their money back.
Trip #4. We arrived (another kid, but this time the father called) because I was hanging around waiting for the clock to run down. The father calls and I put support on hold. The father says he also is an Uber driver and that is alright that I give his kid a ride because the child is on his Uber family account lol. " I told him he’s an idiot, that I have Uber support on the other line and would be reporting this as fraudulent use… he canceled and I got my fee + some. He reordered, and yes I accepted.
For over an hour Uber support witnessed what’s going on out here. It felt great and was hilarious that four requests in a row came in.
I then got on the phone and contacted the CPUC directly. We talked for 1-hour & 15 min.
Did you know the CPUC had not been aware that Uber has been penalizing drivers with increased cancellations rates for drivers who need to cancel trips for reasons of underage passenger and passenger without proper child seats?
So if you want to Uber to stop holding these cancellations against you and start getting paid for providing child seat the time to file your complaints is now, before Uber gets a pass on this docket.
Uber is up for a review for four upcoming dockets, and child safety seats and wheelchair accessible vehicles are one of them.
I learned lots… for example, did you know Uber’s driverless car fleet will not be a TNC? Because TNC’s are not allowed to own cars of their own.
Also, San Francisco has 49 new companies applying for Rideshare service permits.
Can you say Hello competition!