I’ve been working for GrubHub for about two weeks. The first week everything was great, App worked fine no problems.
Second week? Lets see:
Orders constantly coming in 40 minutes after they were placed
App signs me out at random times even during a delivery
The app constantly says I’m in a “bad coverage area” this is whether I’m at home, or out, it happens at random times, during deliveries, and I can’t even sign in to complete them.
It got bad enough that I called driver care to see if there was a fix. They tell me to uninstall and reinstall, did that twice. They tell me to force close and reopen. Did that a bunch of times. They told me to close all background apps, already done because I always close all background apps before using it. Advise me to drive around until I “get into a good service area”.
Now, this is my question. I have full bars and literally every other app on my phone works. No matter when I get this “In a bad location” message from their app, every other app works. Everything. Their app is the only one that doesn’t work. The guy on Driver Care was super condescending trying to explain cell towers to me. I’m like, I get that it’s possible to be in a bad location, I’m not questioning that. What I’m questioning is how literally every other app I have works when I’m also in a “bad area” so either he was trying to explain to me that GrubHub has it’s own cell towers (which I doubt) or he doesn’t know what he’s talking about. So I drove around for 10 minutes until I got in an area that it did work and he’s like “Oh look I fixed it take a survey bye”.
No, you didn’t fix it, this is literally what I’ve been doing anyway. Why is this happening? Why did it work great for an entire week and now hardly ever works?
I agree I don’t know everything about cell phones or towers or whatever but I also cannot comprehend how every other app on my phone works/gets a signal except that one and yet it’s somehow my fault/location? It’s also completely random locations including in the middle of a huge city where you think would be one of the BEST locations. Is anyone else having this problem? I otherwise like working for them, I have good blocks and have already made more money than I expect just working for two weekends in a row (seems to be the best time to work) but their APP is horrible and the driver care people seem to really either not know how it works or not give a crap?
Has this been anyone else’s experience?