Welcome to this compendium of all things DoorDash for Dashers. We worked diligently and accurately to compound all the information into one easy to read and use handbook, split into functional chapters.
Doordash sign up bonus referral code: 2069103961
Click here to apply:
Part 1:
Part 2:
Part 3:
Part 1
In this part of the handbook, we will review Chapters 1, 2 and 3.
Dashing is a fancy word for courier service; this is one of the wonders of the internet and branding. When you match a few developers to a marketing genius, you end up with a sexy presentation to a mundane source of income. Delivery service was always relegated to either a low-income job working for large fleets or a small local part-time job for student's income and is now being vamped up to a full-time "sexy" private driver status.
DoorDash didn't hold back the expenses when promoting their concept, wrapping it up in all sorts of interesting ways, such as "I could get a 9 to 5, but then I would never see my daughter. She's 2, and she's never going to be two again, so I want to spend as much time as I can with her. DoorDash allows that." – Patty". Amazing? With this said, it does offer a part-time income for people that don't want a full-time job or are unemployed. So, it is a perfect solution in that sense.
Dashing is a food delivery service, either provided by merchants or Restaurants. There is also a catering delivery service called Drive.
The sign-up process is quite quick since Dashing is a courier service and not a human transport service (like Uber) the requirements are quite basic. However, all applicants will have to pass a background check, so that sucks for anyone with a problem in the last seven years. The background check is performed by Checkr, so you will have to contact them regarding this issue.
Some cities will require an orientation session; this is advisable for anyone that has never worked in a courier service before. It is done online through a video presentation.
The basics are that applicants must be 18 years old, must own or have access to a smartphone and have a valid driving license.
Vehicles can be anything from a bicycle to a van. However each city has different requirements, so check online which city requirements you fall under.
DoorDash operates in 25 markets in the US and Canada and that is over 300 cities when added up.
DoorDash provides insurance which is discussed in detail.
This chapter will deal with all things around the application, the account, and the Dasher profile and ratings.
- Downloading the Dasher app
- Set up your Direct Deposits
- Setup your Red Card
- Updating your Profile
- Updating your Vehicle Information
- Where to get your Dasher Gear
- Ratings Explained
- The Deactivation Policy
- The Referral Program
Downloading the Dasher App
The dasher app is not available in the Apple app store, so iPhone users have to download it via the DoorDash site: iPhone Dasher App
On the site:
- Press Install
- Choose the home screen option
- Press Settings
- Tap General
- Tap Device Management
- Choose Tap Palo Alto Delivery Inc
- Press trust Tap Palo Alto Delivery Inc
- Press Trust
On your home screen, you will find the DoorDash Dasher app icon.
Android owners can download via Play Store
Choose Play Store
- Search for Dasher DoorDash
- Tap the app
- Tap Install
- Tap Accept
- Tap Open
On your home screen, you will find the DoorDash Dasher app icon.
Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days.
https://bit.ly/2FI8Nl4
Setup Direct Deposit
This can be done on-site or via the app. When using the app, this is what you do:
- Launch the Dasher app
- On iPhone choose Earnings, on Android choose "My Pay."
- Press the yellow banner
- Fill in your bank account details:
- Your name as is appearing in the bank account
- Your SSN
- The banks routing number
- Your bank account number
- Press Submit Bank Details
Check to see if the information you provided is correct.
Setup your Red Card
DoorDash provides all its Dashers with a company credit card to be used solely for paying for deliveries at the merchant or restaurant. They are not for filling up at gas stations or for any other personal use.
You can set up your DoorDash credit card, called a Red Card this way:
iPhone Setup:
- Launch the app
- Tap the "account" button
- Press the red text near the "profile" tab "Did DoorDash give you a payment card?"
- Input the card’s last four digits and the delight number.
Android Setup:
-
Launch the app
-
Tap the "Red Card" tab
-
Input the card’s last four digits and the delight number.
If you lose your card, you must do the following steps after going to pick up a new card from the local office:
iPhone users
- Tap the "Account" button
- Press the red text near the "profile" tab "Lost Your card?"
- Mark the card as being lost
- Enter the new cards last four digits and the delight number
Android users:
-
Launch the app
-
Tap the "Red Card" tab
-
Mark the card as being lost
-
Input the card’s last four digits and the delight number.
Updating your Profile
To edit or update your Dasher profile, the phone number you registered with when opening the account must match the one you are using. If so, this is what you will do update your information:
App
- Open the app and access your Profile tab.
- Choose the "Account" option
Web
- Open the website drvier.doordash.com and press "profile."
In the account screen, you can edit any information that is presented.
Update Vehicle Information
From the "account" screen you choose the "vehicle" option from the menu:
You can add a new vehicle, and make sure you include the make, model and year so DoorDash can verify if the vehicle meets the basic requirements set in the city you are registering to work.
You can change the vehicle you are using by choosing which transportation type you are using, and you can remove a vehicle by tapping "Remove Vehicle" and then pressing "save" at the bottom of the screen.
Dasher Gear
Dashers can go to their local office to receive all kinds of fun DoorDash items, including t-shirts, caps, bags, red-cards and more.
Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days.
https://bit.ly/2FI8Nl4
Ratings Explained
Ratings are the way DoorDash evaluates a Dasher's quality and competence. Ratings are updated every 100 deliveries and are provided by the customer.
One of the most acceptable ways for any company to evaluate and measure the success and satisfaction of their customers and employees is through Key Performance Indicators (KPI's). KPI's are set to measure particular factors in a service, and the ratings offer an insight into how they are being met.
DoorDash calls their KPI's; Star Ratings. Customers are given the opportunity to rate the Dasher according to their satisfaction of the service, or their perception of what the service was about what they expected it to be. Therefore, the higher the rating, the higher regard for the Dasher and the service, the lower the rating, the less regard.
What can the ratings be based on?
Punctuality, Communication, and Courtesy.
A Dasher must be fast and punctual with all timings, if there is a delay with a merchant, notify the customer, don't let them wait, all the time seething and blaming the Dasher. By communicating with the customer, the Dasher will alleviate any suspense and transfer the anxiety to the correct source. Courtesy is a must, even if you meet with the worst merchant and customer on Earth, smile, say please and thank you, and make a note and send it into DoorDash service so they can know that there are problem merchants and customers.
Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days.
https://bit.ly/2FI8Nl4
How do the ratings affect a Dasher?
Every city has a published Dasher threshold rating, if you go below your cities rating level, you will be automatically deactivated. If your ratings to start to decline, DoorDash will send you notifications so you can assess why it is occurring and try to make changes.
Completion Rating
When a Dasher accepts an order, it is tallied up with all the other orders made, and a list of successful deliveries provides an acceptance rate. At the same time, for every cancellation a cancellation rate is also tallied up, the two are then assessed together, and a total acceptance rate is reached. This is called the completion rate. The completion rate will check to see how many deliveries were started and not completed, for whatever reasons. The higher the completion rate, the better the Dasher performs, the lower it means the Dasher is a poor courier. It also means that the customer has to wait for long times since a replacement Dasher must be found to fill in and complete the order.
There are many factors accepted as reasons for not completing a delivery, although the one that is not is cancellation fraud, which happens a lot when dealing with Dashers that try to play the system for Guarantees and incentives. If a Dasher is found to be a fraud, they will be deactivated for life. If the completion rate is low due to other reasons, the Dasher will receive notification of their low status and will either try to change the situation or will be deactivated.
Here is a list of ratings per rating Type
Customer Ratings
five is perfect
4.99 to 4.70 is high
4.69 to 4.30 is medium
4.29 to 4.20 is love
Anything under 4.2 is very low.
Acceptance rating
100% is perfect
99 to 80% is high
79 to 50% is medium
49 to 25% is love
Anything under 25% is very low
Completion Rating
100% is perfect
99 to 90% is high
89 to 80% is medium
79 to 70% is love
Anything under 70% is very low
Deactivation Policy
The DoorDash app is the communication hub for the Dashers, and the experienced Dashers know when the best hours and best places are for working. With the new pay model in place, income has grown, and Dashers now enjoy better pay in the same hours they work as before. On some occasions, with every employee in every company, some can become unstable and cause problems for both the company and their customers. The only way to assure that those Dashers do not upset the equilibrium delivering a constant and continuous high-quality service DoorDash deactivates their accounts. This deactivation also stops them from harming DoorDash's and other Dasher's good name and reputation.
DoorDash is highly transparent about this issue, and since it is a contractual work environment will feel no compunction in deactivating a Dasher that has or is suspected of being a problem. Here are some issues to consider before working for DoorDash.
Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days.
https://bit.ly/2FI8Nl4
Apart from very low ratings that will lead to deactivation, there are some other factors that include:
Working Safety
The safety of the DoorDash environment is the primary concern of the company; it is of equal importance if not sometimes more important than the quality of the overall service delivered. A safe environment will always remove all excuses for failure.
The moment a Dasher creates an instance that will endanger the safety of the environment or integrity of the service they will be deactivated immediately and for life.
Abusing the Contract
Other instances that lead to immediate deactivation for life include illegal or unethical abuse of the DoorDash platform, and these include the following instances:
Trying to manipulate the DoorDash referrals system such as the consumer or dasher referrals program, pay promos and any other kind of promo or incentive.
Abusing the use of the Red Card, DoorDash's credit card that every Dasher receives. Deactivation if used for personal reasons other than the intended purchase.
Deactivation for providing incorrect or fraudulent information during the application process, including driver or vehicle information. The company might also pursue legal action too.
Opening, using or consuming a delivery before it reaches the customer.
Deactivation Appeals
On some occasions, the reasons for deactivation might not be correct, when this happens Dashers are empowered to provide DoorDash with their explanation of why the deactivation was incorrect, and the review board will decide to refuse or accept the claims.
The Referral Program
DoorDash promotes referrals with some incentives; this is one of their many ways to replenish their ranks of Dashers. Referral bonuses are awarded the moment dasher ash applied and been activated and when the new Dasher meets the bonus activation requirements, which are some deliveries within 30 days from activation.
Dasher referral deals differ between cities, so check out what is happening in your city.
Dashers can refer to new applicants through social media networks and messaging apps.
Sign up to become a Dasher today! Earn up to $25/hour and get $500 bonus after 100 deliveries in 75 days.
https://bit.ly/2FI8Nl4
All you need to do is send the new applicant to https://redirect.viglink.com?key=a467b4132738bc157e8763f75c64f4d2&u=http%3A%2F%2Fdoordash.com
Make sure that the new applicant includes your phone number on the signup page in the "Referrer Phone #" field. Otherwise, both of you lose out on the referral bonus.