That means if a minor is your PAX and you cancel you take the hit. If a person without a baby seat is your PAX and you cancel you take the hit. If an Pool passenger is more than 2 mins and you cancel you take the hit. Uber putting the driver first.
The acceptance % used is based on all non accepted rides even if it is a substantial distance but a really short fare. So 30 mins drive to pick up PAX and drop them off for a 1 min fare & you make $3.00 - less than minimum wage you don’t accept and you take the hit again Uber putting the driver first.
Surge - I have always been told this was based off of a supply demand curve but was just 100% confirmed by an Uber representative in the tech dev department that surges are predetermined based off of anticipated volume, time of day (rush hour) and geographic location for pick up. sounds like if a passenger will pay a surge then they are going to Surge to make more money but if a passenger won’t because maybe they live in a lower income community we won’t surge. That’s why driver seat pick ups 20+ minutes away with no surge for short trips I give up.
Not 1 of the items above is Driver focused - so much for the 180 day program. Oh by the way - the same tech dev informed me that the rep ratings after calls in for Diamond and Platinum support are being used by the company to show that 99% of driver