On a regular basis, your Lyft journey is expected to be very smooth. All you have to do is book a ride, reach your destination, pay the driver and get going. But like with all services, there is always a chance that something goes wrong; for example, you might lose your belongings, you might have issues with the payment, or maybe the service which you received from the driver is not satisfactory. For such cases, you need to contact Lyft's Customer service to fix the matter. Unlike other rideshare or delivery services, Lyft uses some new options to help you get a better experience from the customer service. But some of these options are very new to the users, and often people have difficulties to state their problem properly. For example, customer-care calling service, reporting a lost item, etc. This article discusses some of the tactics and methods which you could apply in such cases to resolve the problem as quickly as possible.
Lyft's customer calling system
Whenever we think of contacting personally with the customer care of any service, we think of calling up customer care. But you cannot directly call Lyft's customer service number. Instead, you have to first apply for calling online. All you have to do is visit the link help.lyft.com (which is the official customer care website for Lyft) and look for the 'Call Me' option button. Once you click the button, an area pops up where you will be allowed to type in your contact number. Within twenty-four hours of this action, one of the Lyft customer care agents will be calling you back. Note that the 'call me' option is preferable to be used only in cases of considerable importance or urgency. If your issue is a minor one, it is better to use Lyft's messaging service from the link help.lyft.com.
Contacting Lyft's Customer Care service from their website
To report an incident or a complaint to Lyft, you have to visit help.visit.com link and browse the available options to choose the category of your report. Some cases such as an incorrect drop or pickup location, discount or payment issues, or inefficiency in the quality of service, etc. are not available in the given categories. In such cases select the 'Others' category from the menu and then state your problem. On clicking 'Contact Support' option you will get a form that you will have to fill. In this form, briefly, state your problem and, if required, suggest a possible solution.
After receiving the email, Lyft will surely reply to your letter and help you out. For every such email, a new Lyft support agent is appointed every time, who will be responding to your problems. In case there is some misunderstanding between you and the customer service person, it is better to restate your problem again to the same agent than to contact another agent.
Contact Lyft from the app via the Ride History tab
Instead of going to the help page link of the Lyft website, it is better to use your mobile app, because it is synchronized to your phone. You will have to access the Ride History section in the app, locate the ride where you had a problem, and send a message from within the app regarding your issue. Lyft will reply to your question via mail.
Steps to apply for a Refund
If you would like to refund your money from Lyft or reduce the amount you paid, navigate to your ride in the Ride History section, select the 'Get Help' option, accurately state the reason for asking a refund and submit the application. Once Lyft has analyzed the problem, you will get a reply mail from Lyft confirming your refund. In maximum cases, you will not be getting a complete refund, but a discount. A full refund is made only in severe situations such as road accidents.
Lost & Found Service
In case you lose an item in a Lyft car during your ride, you should immediately notify it to Lyft. This can be done using Lyft's app. In the Ride history section you have to select the trip by which you traveled, and then contact the driver of that particular car. If it has been a long time since you have lost your item (more than around two and a half days), you can select the 'I lost an item' option to make a proper report of your lost item. In those situations, Lyft sends a mail to the concerned driver asking them about the item. If the driver has found your item, it will then be his responsibility to contact you and return the item to you.
It is essential to understand that Lyft drivers are not obligated to return you your lost item. So if a driver finds your item and returns you, it means that they are doing you a favor. It would be nice to tip them by cash on getting back your item as a kind gesture.
Some useful strategies for using Lyft's customer service
Try to find the best possible matching category for the section of details regarding your problem. The drop-down menu has several options to let you choose from. Properly give all the specifications and details of your issue. Try to stick to the point and make your application message short and informative. Do not ask for too many answers while filling out your forms, because in such cases, all your applications are not prioritized equally; i.e., some questions and issues that you raise might not be noticed by the agent.
Be patient during the whole process; it might take time. Sometimes you might not get a call immediately, or not get a response from Lyft. Eventually, all your issues will be addressed by Lyft.