Yesterday I had 10 rides. All but one rider had 5 star ratings. 90% perfect ratings. Now tell me I’m gonna get 90% perfect drivers when I use the app for a ride? Not even close. I think us drivers need to be more critical on rating our riders. I know I am this point forward. The rating system is rigged toward the rider.
Tonight I got a one star from a drunk rider who refused to leave my car as I arrived at my destination. It was absolutely no fault of my own and I had no control over the one star. I messaged Uber and they said they can’t remove it because of their privacy policy. But I’ve also read from other drivers they have successfully gotten ratings removed before.
That is BS answer which I’ve noticed alot coming from the folks who are paid better and get benefits to help you. I get contradicting answers all the time by asking the same question twice. If you click on the ride and help then rider issues you can address that. Ive used it.