Postmates Customer Service Charges and Fees - What is a service fee, pending charges, Surge (Blitz) Pricing and more (Part 3)


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Postmates made easy continued

Postmates is a delivery service that offers credit delivery services from shops and restaurants. Basically, Postmates is a door-to-door delivery service to different from any other and operates an app to enable customers interaction to be easy and successful.

Here are some FAQs about some of the Postmates issues that may arise during delivery. We take into account that you already have the app if not, download it first and register, its free and will enable you to understand the process much easier.

Pending Charges

On occasions, Postmates will place a temporary authorization on a customer's account, this usually occurs when a new payment method is added or an old one is changed or when an order is placed. This authorization hold appears as "Pending" on your account. This means that Postmates will make a temporary charge to your new card for the amount of $1. This does not come off your account and is not fully charged, it's just a test to see that the new credit card is valid.

If the reason is due to an order being placed, once the order is canceled then the temporary authorization will be reversed, usually after a few days. If the order is delivered than the actual fee will be charged in full and the temporary authorization fee will be reversed. If you don't see a fee being reversed in your bank statement, you should contact your bank immediately.

Delivery Fee is Unusual

It is possible that you will get a different final delivery amount than in the estimate. You have to remember that the estimate is based on the actual delivery versus the estimated delivery. The cost of the merchant is set by their menu so there should be no deviances there. If the difference is totally not I accordance to the estimate you can contact Postmates support.

If you have an issue you can contact Postmates:

iPhones : Tap on the clock icon found on the left corner of the app screen, choose the merchant you made the order from, press "contact support."

Android : In settings choose "contact support." choose the merchant you made the order form, press "contact support."

Website : Click on your avatar (personal icon) in the top right corner of the screen and press " deliveries." Choose the "contact support" option and wait till support contacts you in person.

Discount Issues

When you receive a referral code from a family member or friend that has a Postmates profile then you get a one free delivery valued at $10. If the delivery goes beyond that amount you will pay the difference. If deliveries are under that amount then you keep on receiving the difference in deliveries until you meet the $10 discount.

Service Fee

There is a percentage fee taken by Postmates based on the purchase price of your orders. When you checkout an order you can see the exact sum you will be charged for the service fee.

Blitz Pricing (Surge Pricing)

There are moments in the day and night that are considered surge or Blitz periods. These are set to persuade as many drivers to come online as possible, so that any demand can be met in an acceptable time frame. This increase in the drviers income is reflected in the deliver price. If you are an unlimited subscriber to Postmates you will never have to pay a Blitz or Surge price.

Order Estimates versus Final Amount

On occasions the cost of a particular item or meal can change, and the price might not be reflected in the online catalog. Or, there might be items not in the catalog that you want to order and the price will only be an estimate based on average market value. Postmates performs around a million deliveries per month from over fifty thousand different merchants. There is a vast historical database of information, however, prices to fluctuate and new items reach the market daily.

There is also an "anywhere product" that include purchases from merchants that are not in the Postmates partnership program, so prices for these uncharted merchants will only be estimates and not marked values placed by the merchant.

Postmates constantly strives to update prices and items as well as update inventory amounts. You have to remember at the end of the day Postmates is only a delivery platform, all the items, prices, taxes, discounts and bonuses are at the control of the merchant and they can change any item or group of items at any time, the change might not be reflected immediately in the catalog.

The "plus products" tab which is made up of merchants with solid integration with Postmates, the prices shown in the catalog are as they appear. These are solid unchanging prices and there are no expected fluctuations there.

What if you get charged for a Promo item?

If you got charged for a promotional item then you should contact Postmates support, you can do that this way:

iPhones : Tap on the clock icon found on the left corner of the app screen, choose the merchant you made the order from, press "contact support."

Android : In settings choose "contact support." choose the merchant you made the order form, press "contact support."

Website : Click on your avatar (personal icon) in the top right corner of the screen and press "deliveries." Choose the "contact support" option and wait till support contacts you in person.