I’ve completely given up on trying to satisfy riders. I’ll pick you up, take you to your destination, have a great day! You can request anything you want, but you won’t get it (unless you insist I take a different route). After all, this is my vehicle, and those that completely disregard that fact are given a low rating.
Yesterday I picked up a couple ($8 fare - I knew this because once I hit the “Arrived” button, their route automatically populated) and noticed that they were both covered in cat/dog hair. I very nicely asked them to get as much of the hair off of their clothes as possible (I cited allergies as the reason, when in reality I don’t want filth in my car - and no, I don’t suffer from allergies).