I have been an Uber/Lyft driver for almost 4 years (next month with be). Pax always ask me what the craziest thing has ever happened is and literally I have nothing to brag about. I’ve had a few interesting experiences, but nothing that is going to blow their mind. When they insist I share something, I try to and they seem unimpressed… Umm… I told you? Lol
Then, out of the blue, I tried going online this last Saturday (the 5th) to work and the app logged me out. I tried logging in and the app said it didn’t recognize my email or phone number. For the first time in almost 4 years, something crazy actually happened–someone hacked my account.
I asked my girlfriend (who drives uber eats) to look up the Uber support # because you can’t view it unless you’re logged in to your account. I called them to report the issue and didn’t hear back from them. I got a notification on my phone saying Uber replied to my inquiry in the app, but of course I couldn’t view it because I couldn’t log in. Tuesday, I called again because I still hadn’t heard anything from some special department and they escalated it. Over the phone they confirmed that my email and phone number had been recorded as something else. They also said that Uber had sent me a message in the app and I replied and said that I didn’t need help anymore (I didn’t because I couldn’t log into my account) To move thing along more quickly, I decided to just go ahead and go in to a greenlight hub.
At the greenlight hub, they were able to help me fix my phone number and email, changed my password. We also discovered someone had changed all the banking info under the name “Michael Emery”. This person also worked under my account and acquired 3 1-Star ratings that I didn’t have previously, found a way to duplicate trips, manipulate the tipping to give himself hundreds of dollars in tips. Or he just made up the trips and gave me 3 1-Star ratings himself. I’m really not sure how he did a lot of the stuff he did. And sure enough he replied to the support message from Uber.
At the greenlight hub, they were able to get most things sorted out except the ratings. They told me there was nothing that could be done with that. I had a 4.92 rating as of Friday. Now someone hacks my account and I have 3 more 1-Star ratings than I had and I’m supposed to accept that? My rating dropped to a 4.9! Although that is still a good rating, that’s not my rating. I asked the lady what would have happened if the hacker had dropped my rating below the deactivation point and she said in THAT situation, Uber might consider doing something about my rating to get me back on the road, but because my rating was still good they weren’t going to do anything about it. So she essentially admitted that Uber CAN do something but won’t.
Does anyone have any advice on what to do? Have any of you been able to get your ratings changed for any reason before?