Even though I have been hands-free with my phone for 3-years, with the new “Hands-Free” law in Georgia, passengers are now rating us a 1-Star for touching or reading our apps while driving.
In one day (yesterday), I had at least 3 pax monitoring me with their phones navigation, while instructing me which lanes to drive in and when to turn, even when I was clearly in the turning lane with my turning light blinking. In one day I received 3 “Safety” reports for engaging with the app on my phone. With Ubers new pax rating feature, Uber is allowing some of these people to monitor and rate us during the ride, and they are under the impression that we are not allow to touch are phones.
In less than 24 hours I watch my rating go for a 4.94 to 4.91. The rating is already flawed, but if this continues, its going to devastate our ratings.
How exactly are we suppose to operate our app/phone without touching, reading or swiping it, before, during and after the ride? If there are any Uber Execs or Reps on here – Please address. Because after several emails, multiple calls to 24/7 No-support, and hours on the phone (on hold), I received NO answers and was not allowed to speak to a supervisor or manager.