Just got a complaint letter for “Amazon Prime Now,” but I’ve only ever worked for Logistics. Anyone else? How did you handle it?
"As an independent contractor, Amazon expects you will maintain customer trust, professionally perform services, and follow instructions provided to you by Amazon.
Within the past week, we received one or more reports that you picked up incorrect orders or did not pick up the complete order at the pickup location. As a reminder, the label on the package should match the order information in the app.
You can find more information in the How to Make an Amazon.com Delivery video and the How to Make a Prime Now Delivery video in the app.
If you have any questions, please email us at firstname.lastname@example.org."