I just called Ubereats customer service and canceled completely out of UberEats!
So, I tried and tried to support UberEats, I really did. I knew it wasn’t as much money, but there was quantity, so I felt it averaged out. Until yesterday…
I had 2 pings go off, back to back, so close together, I truly thought it was the same ping, thinking maybe I just didn’t click it the first time.
I had 2 orders to pick up at Denny’s, I thought, well cool, that should be simple enough.
WRONG! One order was partially ready, the second one was not even close to ready… let the frustration begin.
I was at Denny’s for approximately 15 mins. or so. all the while I kept thinking to myself, a time waster for sure.
Then, Denny’s forget something on the second order, I checked the order, but had no idea because it was shown as a combo AND didn’t show that included a drink. The customer was unhappy, but that was on Denny’s. Please, don’t get me started on the delays at McDonald’s. Again, a time waster for sure.
I tried to just ‘opt out’ on the app, but it kept giving me a message saying if I want more rides, I need to go adjust my availability (aka be available for UberEats). Hmmm… at the risk of sounding like a 5 year old, that’s not fair, I should have the right to choose what I want to do Uber OR Uber and UberEats - this should be MY choice.
I also feel that pings for UberEats override Uber pings. I don’t like that!
So, that being said, I made the judgment call to be removed from UberEats completely.
I’m only one voice, but I have thoughts on how they can improve it, so I will be emailing them how I feel.
Sorry for the lengthy post, aka rant.