When I am driving and I really don’t want drive too fast, slow, bumpy or anything that makes pax unhappy. Granted I’ve had several close calls in my car with an pax and I’ve been lucky that all of these close calls were not my fault and I did right thing to avoid an accident. I always apologize to my pax although I know its not my fault, they always assure me that its not mine anyways. I’ve had one pax roll down his window and yell at the other driver which made me feel good.
The day a pax threatens me, for anything, i don’t care what you say but if you threaten me, I will stop the car, end the fare and tell the pax to call for another Uber. I will also wait with the pax. I also will email Uber and tell them to refund the pax and remove the trip from my dashboard. This has not happened but came very close to happen couple of weeks ago.
As for trolls telling you that you don’t have balls to do this, ignore them, when they are in same situation they will come to understand why its difficult to act.