Currently on the phone with Uber support asking why a drivers cancellation rate increases when we have to cancel a trip because of
- Underage rider.
- No Car Seat.
- When No Showing @5 min.
- When there are too many passengers.
Support says state and cities REQUIRE Uber drivers to have a car seat on board…
(Well that’s news to me)
“But in regard to why drivers are penalized for following the law and the TOS is because the Uber system is flawed.”
That is their official answer.
Q: Why don’t you make it a priority to fix your flawed system?
A: Well it’s very alarming, and this topic is currently being worked on.
So while I haven’t don’t any trips today, and after getting off the phone with support, my cancellation rate went from 30% to 32%. No joke.
Wait… not it dropped to 28%
What the hell?