Amazon Flex App Explained

(Bick Bhangoo) #1

The Amazon Flex app commonly referred to as "rabbit" is as all apps, excellent and terrible at the same time. It has some amazing features, some missing features and stability issues that are both software and memory management related.

With memory related issues that cause glitches and instability, there is not much to do other than clean up your mobile devices cache memory, make sure the device has plenty of free storage space and occasionally perform an update of both the app and the mobile device operating system.

The app provides two modes; when in navigation and when not. When the app is in navigation mode, you will have access to some features related to rides and GPS, and we will discuss them all here.


This button takes you to the home screen when you sign in. This screen presents the up-coming scheduled block, and you can use the menu to swipe the screen and see all the other future blocks. There are two buttons on this screen, one is for checking or updating the view of available blocks, and the other is assigned to helping you update your availability.


This screen presents to you the daily available on-demand (Prime Now) blocks and all your reserve blocks. It will also send you notifications (push) when new blocks become available. If you decide to pick a specific block, just tap on it, and it will ask you to accept the block.

Just make sure you don't tap away aimlessly at blocks, since the refresh button becomes an accept button once you press it, and you don't want to accept a block randomly.


This option gives you the availability screen and the days you are already scheduled on have an orange dot. Any greyed-out dates signify a filled day, and you cannot work on that one.

BY taping the orange dot, you are shown the block information, and you can cancel "forfeit" the work too. Remember, you must cancel "forfeit" a block at least one hour before it happens, at worst 45 minutes before.

Clicking that orange dot displays the information regarding the scheduled block and also offers a "Forfeit Block" option. Forfeit your scheduled block at least 45 minutes before the start of the block. Anything canceled after that will generate a bad boy message, and you don't want that on your monthly sheet.


This screen provides you with all the block earnings you have completed as well as your weekly income statements. It shows you the deposit details, and if you tap any of the entries, it will open up a screen that provides a more detailed breakdown of the blocks income. Payments are made twice a week, Tuesdays include all blocks done between Friday and Monday, while Fridays deposits include all blocks done between Tuesday and Thursday. If you need to report a problem with a specific income, make sure that the -mail you use it the one you used when applying for Amazon Flex.


This screen is where you manage all your personal information, and that includes:

Address, e-mail, phone number, licenses, insurance, tax status and bank account information.

You can edit this information when there are changes to be made to any one of the above sections.

Amazon Flex also sends updates to this screen, these "check for updates" option will make sure you receive any new app upgrades that either add new functions, change functions or increase app stability and integrity. It is important to check on this every day; sometimes there will be many updates in a day and other times once a week. Once an update has been added it is best to turn off the app and restart it to make sure the update is properly installed and ready for use.


This section of the app enables you to view all the Amazon Flex videos. Sometimes it can be useful to watch one rather than real help.


This is a very important screen since it presents you with all the technical and functional questions and answers. Unless you are seeking a personal problem solving, you will find everything here. If not, you can always contact Amazon Flex support by tapping "contact us." Remember only to use the e-mail you signed up with.


This is where you let Amazon Flex know of any issues, concerns, and ideas you have on the app and the service. This is a very important feature because this is where Amazon Flex management can learn about the ground floor operations. If you have any ideas about how to improve the service or the app, you should send feedback.

App: In-Navigation

These features only appear when you start the app and begin a block

GPS map

The app map is based on Bing maps which are inferior to Google Maps, so most drivers will add the Google Map or Waze app b the side of the app map to allay their navigation concerns. If you do use a third part map, the GPS system will continue to track you in the app. The main difference of using a third-party app is that you will need to input the address manually for every stop, and if your mobile device is not connected to the charger, your battery will drain fast.

Map Help

This feature allows the driver to call support, call a customer and trigger the GPS location as well as mark packages as undeliverable and as return items. When a driver marks a package as undeliverable or return, another screen will popup asking for a detailed reason.

Current Stop

This screen will show you the next address for delivery, and it also provides you with all the functions needed to finish all your block. This screen includes your starting route, the navigation map and the estimated driving times. The app usually picks out the fastest route. When you are prepared to start your tap "start travel" and this will begin your route, and the GPS starts tracking you.

Upon arriving at a destination, you will see a popup "you have arrived" at the bottom of the screen. Tap it and you are transferred to another screen which provides you with the customer details and delivery notes. Locate the package and scan in the details by tapping "scan packages." If you pick the wrong package or are not in the right location, the delivery options screen will not show up. This can either occur when you scan in the wrong package or if you are parked too far away from the actual drop off location. Usually, an occurrence when delivering to large commercial buildings, skyscrapers and construction sites.

When you successfully scan a package, your app will open up some delivery options. You pick the correct option for your delivery type. You must verify the person you deliver too is the person on the package or a representative, and if it is unattended, you will have to photograph the place you put the package.

When delivering a package to a doorman or concierge, you will need to get their signature and if you are delivering to commercial sites, just pick this one to be sure and have the customer or their representative sign to be sure. The signature field is a sperate screen, landscape hold and makes it easy for the customer to sign.

Sometimes you will receive deliveries to the same location, and this happens with large office blocks where more than one customer is waiting either in the same building and even on the same floor. Make sure you give the correct package, plan out the delivery queue yourself and scan in packages and deliver according to your onsite knowledge. This also applies for multiple deliveries to a condominium or residential site and some senior living homes. Just make sure you have prepared the list of deliveries correctly.

Today's Itinerary

This screen will show you a list of addresses you will be delivering to in today's block. The map screen will show you the delivery locations on the screen as pins, and each pin has a number, so you can see which order you are delivering. If your screen shows a pin that is significantly diverse on the map from the rest, then the package is most probably not meant to be yours. With such a package, you notify the dock worker on site and hand them the package. Make sure you check your route first because once you leave the site, you will have to deliver all the packages including the errant ones.

The summary screen is a very important screen to use, since it shows you the remaining number of deliveries to be done and how many packages remain in your car. If the number of packages is more or less than the number of deliveries, then you have an issue that needs to be solved.

It is an acceptable discrepancy to sometimes have one or two fewer packages on your total number of deliveries. If you have three or less, it means you forgot to check to see they were in your car during pick up or you might have lost them on the way. If you have more packages then deliveries, then you might have taken another package by mistake. Just scan it in and deliver it, even if it's all the way across town.

Pick up

This is the can in a feature where you scan all your packages, so you are sure you have everyone for delivery. Make sure you scan each one in before you start driving. If the app freezes or crashes during this process, just restart it and start again. It doesn't matter where you are during the delivery process; you will need to scan in all the packages to make sure you have everyone for delivery.

When you come across a package while delivering that is not in your app, you'll need to use the Pick-Up feature. Scan the item, swipe to finish and continue delivering.

If a package will not scan call the driver support first to report the issue. If they cannot solve the issue, then you return it to DC at the end of the block.