In this part of the handbook, we will review Chapters 5 and 6.
DoorDash Drive is a food delivery catering service. This means Dashers will pick up orders from restaurants and deliver them to customers at the restaurants request not the customers.
Drive guarantees a minimum income that is displayed before a Dasher takes an order. This will enable the Dasher to consider taking the order or not. The basic income model will not change, it is $1 + pay boost + 100% of tip.If the end pays below the minimum (which is doubtful), then DoorDash will fill in the remaining amount.
The pay model is calculated on many factors including the estimated driving distance, traffic, parking, estimated wait time for the merchant, size, and weight of the order, and whether the Dasher has to help to place the order on tables.
Preparing a Schedule
One of the features of Drive is that restaurants require that a Dasher claims the order up front, this assures the merchant of the orders delivery on time as well as places a name and face to the delivery section of the whole process. The requirements for accepting a claim is that the Dasher arrives with two large insulated bags. DoorDash urges Dashers interested in working for Dash to claim incoming orders quickly since this particular service is lucrative, especially with tips. It also aligns a Dasher with a merchant that might offer more work in the future and fact leads to some closer business relationships between merchants and Dashers which is good for the Dashers income as well as ratings.
Dashing and Drive
Dashers that claim a scheduled driver when on delivery will extend the original Dash. If the Dasher claims the new scheduled delivery, it will generate a new Dash. Dashers must sign into the new delivery 15 minutes before the scheduled delivery time to assure the pre-claimed order is confirmed. If a Dasher misses this time frame, the order will be re-assigned to a different Dasher. If a Dasher cannot complete a scheduled drive delivery, they must notify support at least two hours before the delivery schedule. When accepting a scheduled drive delivery, the Dasher can be anywhere, and arrive at the pick-up point to start the delivery process.
**The Drive Delivery Process **
When a Dasher arrives at a merchants site (restaurant), they will have little or no details of the order; this is because the restaurant will direct the Dasher and fill in all the details on site. There is one DoorDash tip to consider, don't arrive too early, about five minutes is enough, some restaurants have not finished preparing the order and waiting around is both wasteful for the Dasher as well as problematic for some Restaurants that don't have the time or space to deal with the driver. Restaurant kitchens tend to be tight and tense places, where tempers will flare when a stranger impedes on their progress.
Drive orders differ from standard orders, while you are working for the restaurant as your customer, the restaurant is working for the real customer that ordered the food in the first place. Your communications should be in order with what the restaurant manager or representative tells you. Just to be sure, make sure you have the customer's contact details, the administrator's contact details, and the restaurant's contact details so if there is an issue that arises, and you cannot reach the customer you will have someone to call for directions.
Most merchants will request that you arrive on time, not too early and not late, arriving five minutes before the scheduled time is considered to be the best option. When arriving, you might be asked to help with the food distribution from the bags and containers. After delivering the order, you might be required to get the customers signature on the receipt, don't forget this.
The income is city dependent. However, the pay model is the same $1 + pay boost + 100% of tip paid by the customer. It is important to note that in this case, there might be two tips, one from the Dashers customer and one from the merchant's customer, although in general when a final customer pays the gratuity, it is enough. When the Dasher brings back the signed customers receipt, it will be checked by the merchant, if you received a tip, it would be included in their pay. If a Dasher received a tip, they must take a photocopy and send it to support so that the full tip amount will be included in the final pay. If the customer gives a cash tip, it must be reported otherwise it will be considered as a fraudulent receipt of money.
Cities where Drive is operable: (as provided by the DoorDash site)
San Francisco, East Bay, South Bay & Peninsula, Sacramento, Los Angeles, Orange County, San Diego, Denver, Phoenix, Seattle (Seattle, Bellevue), Chicago, Minneapolis, Indianapolis, Columbus, New York City (Manhattan, Brooklyn), Boston, Washington, D.C. (D.C., Northern Virginia), Charlotte, Nashville, Atlanta, Miami, Orlando, Houston, Dallas (Dallas, Ft. Worth), San Antonio, Austin, Vancouver and Toronto.
**Payment and Insurance **
We discussed earnings in part 2, here we discuss all the other options and situations related to dasher income.
Some new employers request verification of earnings since DoorDash does not employ Dashers, they cannot give such verification.
DoorDash offers incentive programs every now and then; these include a guaranteed income from a dash period. If you do not reach the set income during the period you work in, but accept 90% of all orders, and meet a minimum of 1.3 deliveries per hour, you will be eligible for a guaranteed addition that will raise your income to that bonus level.
Only Dashers that receive an e-mail or in-app notification will be eligible for guaranteed income. These incentives are offered daily during peak hours, which are around 11am and 2pm lunch break hours and 5pm and 9pm evening meal peak hours.
Guarantees provide a minimum earning a level, so if you go past that level, you won't get any additional income. This is not a cap bonus but a base bonus.
What is Busy Pay?
Busy pay is a bonus scheme that provides Dashers with added income during peak hours. The more work you get, the higher the rate you receive, which is a great incentive program. When you receive notification of a "Busy Pay" rate, it means you will make more money on that delivery.
Busy Pay FAQ
Q: How is Busy Pay Valued?
A: The value of a busy pay increase depends on the saturation of Dashers in the market at the time of the increase in demand.
Q: How do I identify a Busy Pay order?
A: The Busy Pay icon and the additional amount will be on the order screen!
Q: Does Busy Pay benefit me?
A: Yes. It increases your delivery income.
Q: Does Busy Pay apply in any Peak Bonus Pay?
A: Yes. Busy pay is added to your Peak Bonus, so it will be calculated like this: Standard Pay + Peak Bonus Pay + 100% of tips.
Reporting Missing Payments
If you think or know you were not paid for a dash or received only a partial payment, then contact support via the DoorDash help forum.
When sending a request to add these details:
- Your full name
- Your email address
- The phone number used with your DoorDash account
- The amount you're missing
- The day or dates the dashes took place
- If you're using DailyPay
Top Pay Problems
Top Pay issues rarely occur, if they do, check your bank details and see if they are not out of date.
All About DailyPay
DailyPay is the DoorDash system used to pay dashers on a daily basis. Since Dashing is a part-time job and most Dashers prefer to be paid as soon as possible, DoorDash provides a link to this service. Here is what you need to know about DailyPay.
DailyPay is a payment company that works with US contractors and helps them get paid before their payment due date.
DoorDash provides DailyPay with your daily income amount, and then DailyPay calculates the income you make in 24 hours starting 5:50am ET. This amount is then what is made available for you.
If you use DailyPay, then at the end of a typical DoorDash week, whatever you haven't taken out will be transferred to your account.
Since DailyPay calculates your earnings on the past 24 hours, if you work more you will not see that reflected in the amount you receive. Your pay is based on yesterday's amount.
DailyPay take $1.25 for every transfer, and it is not a loan, it is a payment against your own funds.
DailyPay is not a fixed term contract; you can cancel it any-time after opening it.
DailyPay is a third party company that is not part of DoorDash, so any issues with DailyPay must be made directly with them and not through DoorDash.
You can reach DailyPay at email@example.com for online chat, or call them at 1.888.991.3646 (Monday - Friday, 9 AM ET - 6 PM ET)
Taxes and Dashers
Another service that DoorDash works with is Payable. This company helps manage tax return issues, and any Dasher that earns more than $600 should fill in 1099-MISC form.
Dashers receive an e-mail invitation to join Payable, it is not mandatory, if you have your own tax advisor then, by all means, use them.
How to file a DoorDash accident report.
All Dashers are required to have a valid and up-to-date insurance policy for their cars. If a Dasher is involved in an accident, they must file a report. DoorDash also provides an insurance scheme that offers excess coverage and is an option for Dashers to consider when starting to work for DoorDash. This extra coverage will only be applied if you have a basic car cover in place.
Filing a report goes like this:
- Download the DoorDash Accident Report PDF file
- Fill out all information and scan the completed form.
- Email the file as an attachment to DoorDashAutoClaims@aon.com
What is the Everlance Partnership
Everlance is an independent contractor's revenue, taxes and expenses tracking system. Like every small business, a Dasher has expenses, as well as income. These expenses are taken from the gross income to provide net income before tax. Taxes are calculated on the net income.
The Tax authority also maintains its own rules and regulations, such as, a tax-deductible mile which is set at $0.535. We don't expect you to be a CPA, so using this system is best for maintaining a list of all your expenses and income and then using this information for filling in the tax form.
There are other options, such as Excel, QuickNotes Personal Edition and more, but what is useful with Everlance is that it is partnered with the app level, which means all the income from dashes will be updated immediately and automatically in the Everlance system. This makes inputting your daily expenses easy. All you need to do is make sure that every gas refill, phone bill and car cleaning fee, car insurance, maintenance and loans, depreciation and other car related expenses can be included in the system and used for calculating your end of the year profit/loss sheet for taxes. Since Everlance is in partnership with DoorDash, you get to upgrade to a premium of only $1 per annum!
Stride Health Insurance Partnership
DoorDash realized that the problem with part-time jobs is the health insurance coverage or lack thereof. So DoorDash developed a collaboration effort with Stride and takes advantage of the Affordable Care Act to provide Dashers with a health insurance option. The process is quite neat; Stride will help Dashers understand the intricacies of the health insurance system and provide them with the right health plan that suits their needs and expectations.
Stride provides an open enrollment application allowing dashers to apply within the sign-up period between Nov. 1st and January 31st; this enables Dashers to switch between health insurance providers or to buy a policy through the affordable care act.
Dashers enroll via doordash.stridehealth.com
All Dashers are eligible, so long as they are US citizens.
Dashers with health policies can compare what they have to what Stride offers. The only downside is that DoorDash will not cover the payment, this is an entirely personal issue that DoorDash instigated for Dashers to help them with this issue.
Stride is not an insurance company; it only searches for the best solution for you, so you don't pay them anything, that is the upside. However, you will pay the insurance company their monthly premiums.
Dashers can also use Stride for their immediate family.